Dynamic leader with a proven track record at Michael's Transportation Service, Inc., enhancing operational efficiency and spearheading growth initiatives. Expert in budgeting and cost control, coupled with exceptional relationship-building skills, led to significant profitability increases. Skilled in strategic planning and team motivation, consistently achieving and surpassing financial goals.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated transportation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
General Manager
Michael's Transportation Service , Inc. - An Employee Owned
02.2014 - 11.2023
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Managed budget implementations, employee evaluations, and contract details.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Formulated policies and procedures to streamline operations.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reported issues to higher management with great detail.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted in recruiting, hiring and training of team members.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced operational risks while organizing data to forecast performance trends.
Computer Support Technician
Self-Employed
02.2008 - 01.2014
Disassembled computers to perform diagnostics and check for repair needs.
Researched and identified problems with computers and advised staff and clients on plans of action.
Maintained and repaired peripheral equipment recommending upgrades and replacements.
Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
Maintained various company computers by troubleshooting and performing needed repairs.
Updated and installed new software on desktop and laptop computers to maintain latest technology.
Refurbished used computers and technological equipment, saving companies money.
Supplied end-user assistance for systems via remote and on-site support.
Oversaw multi-site operating system upgrade projects, maintaining consistent performance across a desktops.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Maintained office PCs, networks and mobile devices.
Proved successful working within tight deadlines and a fast-paced environment.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Performed troubleshooting and repaired peripheral devices such as printers and scanners.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Configured systems according to prescribed software and hardware frameworks.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
IT Manager
Michael's Transportation Service , Inc. - An Employee Owned
01.2005 - 01.2008
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Oversaw IT department operations and training.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Customized and repaired technology based on staff requests.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Created and terminated user's accounts from start to finish in business applications.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Built, repaired and installed computer-related hardware based on deployment procedures.
Oversaw daily performance of computer systems and immediately responded to different issues to keep network up and running.
Demonstrated familiarity with latest hardware, software and networking technology.
Understood key product management roadmap objectives and requirements to develop product technology strategy.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Guided organizational technology strategy and roadmaps.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Analyzed network security and current infrastructure, assessing areas in need of improvement.
Coordinated secure system access of users to various department systems and platforms.
Wrote strategic business plans outlining need for departmental information technology resources.
Implemented and maintained technology and software budget.
Liaised with other departments to minimize network interruptions and possible downtimes.
Education
High School Diploma -
College Park High School
Pleasant Hill, CA
06-1999
Skills
Advertising and marketing
Branding
Sales
Budget forecasts
Relationship building
Process automation
Customer relationship management
Market growth
Vendor sourcing
Purchasing
Recruitment
Profit and loss
Bilingual (English & Spanish)
Troubleshooting expertise
Budget analysis
Salary structure/compensation analysis
Facility management
Budget development
Staff training
Policy/program development
Staffing
Process improvements
Operations management
Schedule management
Contract negotiations
Human resources management
Expense control
Financial acumen
Goal setting
Strategy
Staff motivation
Organizational restructure and change
Budgeting and cost control strategies
P&L management
Client relations
Operations oversight
Profit and loss accountability
Team player
Negotiation skills
Problem resolution
Deadline oriented
Cross-cultural communications
PC competent
Human resources leadership
Performance improvements
New business development
Sales analysis
Cost reductions
Administrative skills
Staff supervision
Client account management
Risk management
Business development
Budgeting and cost control
Performance improvement
Performance evaluations
Employee scheduling
Languages
English
Full Professional
Spanish
Full Professional
Software
Windows OS
Mac OS
MS Office Suite
Quickbooks
Timeline
General Manager
Michael's Transportation Service , Inc. - An Employee Owned
02.2014 - 11.2023
Computer Support Technician
Self-Employed
02.2008 - 01.2014
IT Manager
Michael's Transportation Service , Inc. - An Employee Owned
01.2005 - 01.2008
High School Diploma -
College Park High School
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