Jorge Hernandez
Vista,CA
Summary
Seeking to embark on new experiences, eager to acquire fresh skills and expand knowledge. Strong ability to follow instructions, consistently completing tasks with utmost dedication. Adaptable to various situations, approaching them with seriousness, respect, and responsibility. Adept at organizing orders, excelling in maintaining efficiency. Possessing leadership qualities that enable effective guidance and accomplishment of objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Northgate Market
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative Back up
Northgate Market
04.2023 - 09.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier
Northgate market
04.2022 - 04.2023
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Enforced store safety and cleanliness standards, reducing hazards
Education
High School Diploma -
Guajome Park Academy
Guajome Park Academy, 2000 N Santa Fe Ave, Vista, 06.2022
Skills
- Verbal And Written Communication
- Product Knowledge
- Cash Counting
- Machine Operations
- Cash Management
- Product And Service Sales
- Time Management Skills
- Liquor Law Compliance
- Cleaning And Sanitizing
- Cash Register Systems
- Credit And Cash Transactions
- Money Handling
- Refunds And Exchanges
- Cash Drawer Management
- Receipt And Refund Issuance
- Customer Service
- Customer Service Excellence
- Currency Counting
- Guest Inquiries
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Northgate Market
09.2023 - Current
Customer Service Representative Back up
Northgate Market
04.2023 - 09.2023
Cashier
Northgate market
04.2022 - 04.2023
High School Diploma -
Guajome Park Academy
Similar Profiles
Daniela GonzalezDaniela Gonzalez
Cashier at Northgate MarketCashier at Northgate Market
Armando GonzalezArmando Gonzalez
Grocery Clerk at Northgate MarketGrocery Clerk at Northgate Market
Noelia FloresNoelia Flores
Meat Department Clerk at Northgate MarketMeat Department Clerk at Northgate Market