Jorge Hernandez
Los Angeles,CA
Summary
Detail-oriented Associate Banker with expertise in cash handling and client education. Proven ability to enhance operational workflows and support onboarding processes, ensuring exceptional customer experiences. Skilled in account management and customer service, with a strong record of resolving client issues and managing cash discrepancies. Committed to driving operational improvements and fostering team collaboration.
Overview
11
11
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Los Angeles, California
05.2022 - Current
- Assisted clients with account inquiries and transactions efficiently.
- Collaborated with team members to enhance customer service delivery.
- Supported the onboarding of new clients through detailed account setup.
- Educated customers on available banking products and services effectively.
- Managed daily cash handling and reconciled discrepancies promptly.
- Resolved client issues by providing timely and accurate information.
- Coordinated branch activities to improve operational workflows consistently.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted in training new employees as needed.
Parts Advisor
Lexus
Santa Monica, California
02.2020 - 04.2022
- Managed inventory levels and ensured accurate stock availability for all parts.
- Assisted customers in selecting appropriate parts based on vehicle specifications.
- Processed customer orders efficiently through the point-of-sale system.
- Advised customers on proper maintenance procedures related to vehicle components.
- Provided exceptional customer service to customers by answering questions and addressing concerns.
- Conducted periodic reviews of obsolete stock to identify potential sales opportunities.
Cash Register Clerk
Walmart
Los Angeles, California
02.2015 - 01.2020
- Operated cash register and processed customer transactions efficiently.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Balanced daily cash receipts against sales reports at shift end.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Processed returns and exchanges according to company policy.
- Stocked shelves with merchandise and ensured pricing accuracy.
Education
Associate of Arts -
Santa Monica College
Santa Monica, CA06-2013
Skills
- Account management
- Cash handling
- Customer education
- Financial transactions
- Onboarding clients
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Associate Banker
JP Morgan Chase
05.2022 - Current
Parts Advisor
Lexus
02.2020 - 04.2022
Cash Register Clerk
Walmart
02.2015 - 01.2020
Associate of Arts -
Santa Monica College