Jorge Ivanov

I managed day-to-day operations, led and trained a team of over 10 employees, managed cash handling, inventory, and store procedures, and ensured health and safety compliance. By resolving customer issues and working with management on sales goals, I boosted customer satisfaction by 15% and improved overall store performance by 10%.

I supervised daily operations, managed opening and closing tasks, handled inventory and chemical management, and coordinated staff to ensure smooth facility performance. I trained and developed the team, reducing turnover and boosting performance by 20%, while resolving customer issues to improve retention and feedback. I ensured safety compliance and collaborated with upper management to enhance processes, achieving a 15% increase in efficiency and cost savings.

I led a team of crew members to ensure smooth shift operations, high customer satisfaction, and adherence to company standards. I managed shift schedules, trained new employees on performance and food safety, monitored food quality, resolved customer complaints, and maintained a clean, compliant work environment through regular safety checks.