Jorge Ivanov

• Managed front desk operations and coordinated internal communications at Keller Williams Cityside in Smyrna, Georgia.
• Oversaw vendor relationships, managed office supply inventory, and supported agent onboarding and offboarding processes.
• Assisted with meetings, events, and training coordination, scheduled appointments, and provided admin support to leadership and all departments.

I managed day-to-day operations, led and trained a team of over 10 employees, managed cash handling, inventory, and store procedures, and ensured health and safety compliance. By resolving customer issues and working with management on sales goals, I boosted customer satisfaction by 15% and improved overall store performance by 10%.

I supervised daily operations, managed opening and closing tasks, handled inventory and chemical management, and coordinated staff to ensure smooth facility performance. I trained and developed the team, reducing turnover and boosting performance by 20%, while resolving customer issues to improve retention and feedback. I ensured safety compliance and collaborated with upper management to enhance processes, achieving a 15% increase in efficiency and cost savings.

I led a team of crew members to ensure smooth shift operations, high customer satisfaction, and adherence to company standards. I managed shift schedules, trained new employees on performance and food safety, monitored food quality, resolved customer complaints, and maintained a clean, compliant work environment through regular safety checks.

• RELEVANT COURSEWORK:
• Business Communications
• Computer Applications
• Office Management
• 3.8 GPA
• Model United Nations (MUN), Math Club / Science Club, Public Speaking Clubs, Theater / Drama Club, Music/Band/Choir.