Jorge Jimenez
Summary
Dynamic General Manager with a proven track record at Jericho Commercial Services, LLC, enhancing operational efficiency and customer satisfaction. Skilled in budget analysis and team leadership, I successfully implemented strategies that boosted sales and fostered a motivated workforce, driving continuous improvement and achieving performance targets. Bilingual communicator dedicated to excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Jericho Commercial Services, LLC
09.2020 - Current
- Assisted in managing daily operations to ensure smooth workflow and efficiency.
- Supported team in implementing new processes for improved service delivery.
- Learned and adhered to safety protocols and operational standards.
- Collaborated with staff to enhance customer satisfaction through effective communication.
- Engaged in training sessions to develop skills relevant to operational tasks.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Warehouse Manager
Capstone Logistics LLC.
06.2018 - 09.2020
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and operational standards.
- Implemented inventory management systems to enhance accuracy and streamline order fulfillment processes.
- Trained and mentored staff on efficient material handling techniques and equipment usage.
- Coordinated logistics for inbound and outbound shipments, optimizing transportation routes to reduce delays.
- Developed standard operating procedures to improve workflow efficiency and decrease processing time.
- Collaborated with cross-functional teams to address supply chain challenges and improve overall performance.
- Monitored key performance indicators, analyzing data to drive continuous improvement initiatives within the warehouse team.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Warehouse Supervisor
Capstone Logistics LLC.
02.2014 - 06.2018
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices for inventory management and equipment usage.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated shipping and receiving activities, optimizing logistics to meet tight deadlines.
Manager
Colono Agropecuario S.A. (Costa Rica)
08.2007 - 01.2014
- Led cross-functional teams to optimize project delivery and improve operational efficiency.
- Developed strategic plans aligned with organizational objectives to enhance productivity and drive growth.
- Implemented performance metrics to monitor team progress and identify areas for improvement.
- Facilitated training sessions to mentor staff on best practices and foster professional development.
- Managed budgets effectively, ensuring resource allocation aligns with strategic priorities.
- Collaborated with stakeholders to streamline processes and enhance communication across departments.
- Spearheaded initiatives that resulted in improved customer satisfaction and retention rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
Colegio Tecnico Profesional De Siquirres
Limon, Costa RicaNo Degree - Business Administration And Management
UNED Costa Rica
Cartago, Costa RicaSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Customer relations
- Relationship building
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- P&L management
- Recruitment
- Purchasing and planning
- Operations oversight
- Bilingual
- Budget analysis
Accomplishments
With Colono Agropecuario in Costa Rica, was able to go from sales to Store Manager withing two years in the company.
With Capstone Logistics was able to go from Warehouse worker lifting boxes to Warehouse Manager in two different states within 4 years
Currently with Jericho Commercial Services (a company I built) started from scratch and today has several customers on the west coast of Florida.
Certification
Customer Service Certifications
Microsoft Office Package Certifications
Real Estate Licensee in FL
Forklift Operator
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Cooking
- Gardening
- I enjoy helping others and giving back to the community
- Gym Workouts
- Hiking
- Swimming
- Kayaking
Timeline
General Manager
Jericho Commercial Services, LLC
09.2020 - Current
Warehouse Manager
Capstone Logistics LLC.
06.2018 - 09.2020
Warehouse Supervisor
Capstone Logistics LLC.
02.2014 - 06.2018
Manager
Colono Agropecuario S.A. (Costa Rica)
08.2007 - 01.2014
GED -
Colegio Tecnico Profesional De Siquirres
No Degree - Business Administration And Management
UNED Costa Rica
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