Jorge Jimenez Jr
Perris,California
Overview
3
3
years of professional experience
Work History
IT Service Desk Technician
TechStyle
06.2022 - Current
- Proficiency in using WMS software
- Troubleshot a wide range of technical issues, including hardware failures, software errors, network connectivity problems, and security threats.
- Used Active Directory to help maintain user accounts and Remote Assistance in Windows XP to help troubleshoot and resolve end user issues.
- Imaged and set up computer systems and installed required software.
- Diagnosed printer issues, performed troubleshooting techniques with employees, added printers to desktops and laptops when needed.
- Maintained over 400 iOS devices and performed RMA (Return Merchandise Authorization) processes for faulty iOS devices, ensuring timely and accurate repairs.
IT Technician
Tech Data
04.2021 - 05.2022
- Assuring equipment operates according to manufacturer specifications and desired functionality.
- Identifying and resolving hardware malfunctions using diagnostic tools and procedures.
- Accurately documenting test results, troubleshooting steps, and repair procedures.
Education
Bachelor of Science - Information Systems And Technology
California State University - San Bernardino
San Bernardino, CA05.2022
Skills
Databases:
- Active directory
- Microsoft Azure
- AssetTiger
Ticket Systems:
- Jira
- Freshservice
VPN:
- Cisco AnyConnect
- Zscaler
Operating Systems:
- Windows
- macOS
- Linux
Soft Skills:
- Intuitive technical awareness with the ability to match resources to technical issues
- Working solo or as a team to complete a project
- Strong time management and adaptability
Timeline
IT Service Desk Technician
TechStyle
06.2022 - Current
IT Technician
Tech Data
04.2021 - 05.2022
Bachelor of Science - Information Systems And Technology
California State University - San Bernardino
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