Jorge Juarez Hernandez

Onsite Sr. Account Manager (Startup Division) | Jul 2025 – Present
Senior Account Manager | Apr 2024 – Jul 2025
Account Manager | Feb 2024 – Apr 2024
Recruiter | Oct 2023 – Feb 2024
• Promoted three times within two years for exceptional performance, leadership, and client growth results.
• Manage high-value client accounts overseeing 140+ employees and driving workforce stability and engagement.
• Strengthened client relationships, improved turnover rates, and implemented structured onboarding processes.
• Revived struggling accounts, expanded client portfolios, and contributed to company profitability and retention.
• Collaborated with senior leadership and the COO on strategic workforce planning and process improvements

• Analyzed market trends to identify opportunities for business development.
• Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
• Ensure compliance with company policies and client requirements while maintaining accurate and up-to-date records in Excel.

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
• Trained new team members on customer interaction protocols and restaurant systems.
• Managed customer feedback to enhance dining experiences and improve service quality.
• Coordinated with kitchen staff to ensure timely order fulfillment and accuracy.

• Oversaw daily operations to ensure exceptional customer service and efficient workflow
• Developed training programs for staff to enhance product knowledge and service quality
• Analyzed sales data to identify trends and recommend adjustments for inventory management
• Streamlined operational processes, reducing wait times and improving overall efficiency
• Mentored junior staff, fostering a positive team environment and enhancing performance