JORGE JURADO
Riverside,CA
Summary
Proactive General Manager with extensive experience in food service management, specializing in operations, financial oversight, and team development. Successfully implemented strategies to boost sales, manage budgets, and control inventory. Skilled in staff training, customer satisfaction, and compliance, bringing a results-driven approach to operational excellence. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin' Donuts
08.2020 - 02.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
General Manager of Food Service
Pieology Pizzeria
11.2017 - 08.2020
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Oversaw the organization, training, and operations of new store locations to guarantee smooth launches.
General Manager of Food Service
State Street Deli
02.2015 - 11.2017
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
Assistant Restaurant Manager
Pieology Pizzeria
02.2015 - 11.2017
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Education
GED -
Riverside City College
Riverside, CA03.2010
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Inventory Control
- Staff training/development
- Troubleshooting expertise
- Labor Cost Controls
Certification
ServSafe Certification - Valid- June 2023 to June 2028
Timeline
General Manager
Dunkin' Donuts
08.2020 - 02.2024
General Manager of Food Service
Pieology Pizzeria
11.2017 - 08.2020
General Manager of Food Service
State Street Deli
02.2015 - 11.2017
Assistant Restaurant Manager
Pieology Pizzeria
02.2015 - 11.2017
GED -
Riverside City College