Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jorge Lara

Mentone,CA

Summary

Dynamic sales professional with extensive experience at Ferguson, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through product knowledge and effective problem-solving. Skilled in transaction processing and building rapport, consistently achieving sales goals while maintaining high standards of service.

Overview

10
10
years of professional experience

Work History

Counter Salesperson

Ferguson
San Bernardino, California
01.2017 - Current
  • Assisted customers in selecting plumbing and HVAC supplies.
  • Maintained accurate inventory levels on the sales floor.
  • Provided product knowledge to enhance customer service experience.
  • Collaborated with team members to organize promotional displays.
  • Addressed customer inquiries and resolved issues promptly.
  • Managed returns and exchanges according to company policies.
  • Trained new staff on sales techniques and product information.
  • Greeted customers and provided excellent customer service.
  • Assisted customers in selecting items to meet their needs.
  • Processed credit card payments securely according to established policies and procedures.
  • Maintained accurate records of all sales transactions.
  • Verified that all transactions were completed accurately before closing out each sale.
  • Answered customer inquiries regarding prices, availability, and product features.
  • Provided advice on products, services, and promotions to customers.
  • Prepared daily reports of sales activity for management review.
  • Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
  • Assisted in training new employees on proper counter sales techniques.
  • Provided support to other departments such as stocking shelves or organizing promotional displays.
  • Tracked shipments from suppliers to ensure timely delivery of merchandise.
  • Ensured shelves were stocked with the correct merchandise.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Described merchandise and explained use, operation and care.

Driver / Installer

USI Champion Insulation
Fort Worth, Texas
02.2015 - 01.2016
  • Operated vehicles safely and efficiently in diverse environments.
  • Followed routes and schedules to ensure timely deliveries.
  • Assisted in loading and unloading cargo as needed.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Adhered to company policies and procedures related to safety and security standards.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Secured merchandise, avoiding damage during transportation.
  • Drove trucks to and from job sites to deliver supplies.
  • Determined most expedient trip by mapping out driving routes ahead of time.

Education

High School Diploma -

Granada Hills High School
Granada Hills, CA
06-2001

Skills

  • Product knowledge
  • Sales techniques
  • Inventory management
  • Customer service
  • Transaction processing
  • Customer relationship management
  • Problem solving
  • Returns handling
  • Building rapport
  • Purchase orders
  • Manage inventory
  • Payment processing
  • Operate cash registers
  • Order management

Languages

Spanish
Professional

References

References available upon request.

Timeline

Counter Salesperson

Ferguson
01.2017 - Current

Driver / Installer

USI Champion Insulation
02.2015 - 01.2016

High School Diploma -

Granada Hills High School

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