Jorge L. Martinez
Naples,FL
Summary
Motivated professional seeking growth opportunities to utilize skills and abilities. Committed to delivering exceptional results, adept at driving efficiency, fostering collaboration, and implementing strategic initiatives. Eager to take on new challenges and make a significant impact, dedicated to exceeding expectations.
Overview
29
29
years of professional experience
Work History
Manager, Retail Operations
Columbia Care
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisting with implementing and maintaining security systems for tracking, record-keeping, record retention, and surveillance related to all product at every stage of storage, delivery, transporting, and distribution.
Supervisor Retail Operations
Columbia Care
10.2019 - 06.2022
- Ensure compliance with all Pilot Program rules and regulations as well as company goals and procedures
- Maintain excellence in facilities, creating a safe and productive work environment
- Serve as liaison between Management and Staff internally and externally
- Assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient
- Ensure all intake forms and other paperwork is properly completed and filed
- Management of patient records through appropriate portal
- Fulfillment of customer orders
- Respond to calls or emails from customers requesting product, training, and general information
- Build and maintain a high level of integrity and trust for specific products and maintaining accurate inventory data
- SRO also hold a state designation as the manager on duty, key holder or agent in charge
Central Distribution Associate
NCH
12.2015 - 10.2019
- Perform requisitioning, stocking, labeling and delivery of medical supplies and equipment in the hospital
- Performs the retrieval, cleaning, storage, replenishment of equipment to include crash/specialty carts
- Monitors inventory and supply par areas to prevent overstock and stock outs, as well as monitoring items for replenishment to inventory or Automated Supply Storage Systems
- Utilize analytical skills to identify root causes for inventory discrepancies and make appropriate recommendations
- Received loads, checked merchandise and tagged with warehouse IDs.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Prioritized and rearranged tasks to meet changing demands.
Assistant Manager
World Tennis Club
07.2013 - 11.2015
- Under the supervision of the Property Manager, the Assistant Property Manager is responsible for assisting in all areas
- Management of individuals, building staff, operations, and coordination of the various functions
- Primary responsibility is to make sure property is maintained in accordance with client standards and requirements, and customer satisfaction
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
UPS Store
09.2010 - 07.2013
- Responsible for front-end operations of successful packaging and shipping store, promoted to Assistant Manager within first year of employment
- Duties include: ensuring accurate daily production and inventory ranging from postage to family heirlooms, maintaining excellence in customer service
Production Manager
Naples Packaging and Shipping
10.2002 - 07.2010
- Promoted to Production Manager within first year of employment
- Ensured daily production, inventory maintenance and customer satisfaction while packaging a wide array of products
- Responsible for opening the store each morning and preparations for daily operations including effective communication with coworkers, customers and service professionals
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Delivered direct feedback to senior management regarding project visibility and status.
- Estimated labor requirements to support anticipated workload.
Claims Processor
Cigna Healthcare
07.1999 - 06.2002
- Processed customer claims working closely with insurers to deny, approve, or put claims on 'hold' status
- Regularly exceeded claim quota production
- Received Employee Of The Month recognition on several occasions
Supervisor
GDP Knitting
01.1996 - 05.1999
- Supervised the customer support division of family-operating knitting company
- Responsibilities included: working with knitting machinery for correct stitching to meet customer needs, customer service, and product delivery
Education
Senior High -
Jacksonville Senior High
Jacksonville, N.C.01.1995
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Documentation and reporting
- Problem resolution
- Positive attitude
- Multitasking
- Schedule oversight
Languages
Spanish
Limited Working
Timeline
Manager, Retail Operations
Columbia Care
06.2022 - Current
Supervisor Retail Operations
Columbia Care
10.2019 - 06.2022
Central Distribution Associate
NCH
12.2015 - 10.2019
Assistant Manager
World Tennis Club
07.2013 - 11.2015
Assistant Manager
UPS Store
09.2010 - 07.2013
Production Manager
Naples Packaging and Shipping
10.2002 - 07.2010
Claims Processor
Cigna Healthcare
07.1999 - 06.2002
Supervisor
GDP Knitting
01.1996 - 05.1999
Senior High -
Jacksonville Senior High
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