Jorge Lopez
Redwood City,CA
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at The Village Bakery. Proven ability to manage high-volume dining environments while maintaining cleanliness standards and guest engagement. Recognized for effectively training new staff and resolving customer complaints to enhance satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Village Bakery
Woodside, CA
03.2018 - Current
- Delivered exceptional customer service by anticipating needs and ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Managed cash register operations, handling transactions accurately and efficiently.
- Assisted in training new servers on menu items, service standards, and POS system usage.
- Resolved customer complaints swiftly to ensure satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
The Village Pub
Woodside, CA
08.2021 - 07.2025
- Learned mixology techniques to prepare beverages according to standard recipes.
- Assisted in maintaining cleanliness and organization of bar area for efficient service.
- Adapted quickly to changing menu items and drink specials
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Food Runner
Tamarine Restaurant
Palo Alto, CA
08.2017 - 07.2021
- Coordinated timely delivery of food orders to ensure efficient service and customer satisfaction.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to streamline order preparation and minimize wait
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
High School
Redwood City, CASkills
- Strong work
- customer service
- Cleanliness standards
- High volume dining
- Team collaboration
Certification
Sexual Harassment ,
Food Handler ,
CA RBS Certification
Timeline
Bartender
The Village Pub
08.2021 - 07.2025
Server
The Village Bakery
03.2018 - Current
Food Runner
Tamarine Restaurant
08.2017 - 07.2021
High School