JORGE LOPEZ
CHULA VISTA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Pamplemousse Grille
09.2022 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables simultaneously, prioritizing tasks to ensure timely food and beverage service.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Collaborated with kitchen staff to streamline order delivery and maintain efficient service flow.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Busser-Food Runner
Pamplemousse Grille
09.2021 - 09.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Server
La Enchilada
08.2019 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Los Chilaquiles Restaurant
05.2017 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Eastlake Highschool
06-2016
Bachelor of Science - Aeronautical Engineering
ATP
MONTGOMERY,CA06-2024
Skills
- Effective time management
- Quick learner
- High-quality client service
- Attention to detail
- Strong work ethic
- Strong teamwork
- Guest engagement
- Efficient service in busy dining environments
- Daily specials memorization
- Culinary recommendation skills
- Proper food handling techniques
- Timely service prioritization
Certification
- Food Handlers Card
- Responsible Alcohol Service Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Pamplemousse Grille
09.2022 - Current
Busser-Food Runner
Pamplemousse Grille
09.2021 - 09.2022
Server
La Enchilada
08.2019 - 03.2021
Server
Los Chilaquiles Restaurant
05.2017 - 07.2019
High School Diploma -
Eastlake Highschool
Bachelor of Science - Aeronautical Engineering
ATP