Jorge Lopez-Ridgway
Denver,CO
Summary
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Black-Eyed Pea
04.2023 - Current
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently during high-volume service periods.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Implemented upselling techniques to increase average ticket sales consistently.
- Resolved customer complaints promptly, ensuring a positive dining experience for all patrons.
- Maintained cleanliness and organization of dining area to comply with health regulations and enhance ambiance.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working with tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods, to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
FOH Team Member
Chick-fil-A
12.2022 - 05.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure efficient restaurant operations.
- Managed cash register and processed payments accurately during peak hours.
- Assisted in training new staff on service protocols and menu offerings.
- Maintained cleanliness and organization of front-of-house areas consistently.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Handled customer inquiries and resolved complaints to enhance guest experience.
- Contributed to promotional events, boosting customer engagement and satisfaction levels.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Helped guests at tables when in need of assistance.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
Restaurant Host
Black-Eyed Pea
04.2022 - 11.2022
- Welcomed guests and managed seating arrangements to optimize flow and guest experience.
- Coordinated with servers and kitchen staff to ensure timely service and guest satisfaction.
- Assisted in training new hosts on operational procedures and customer service standards.
- Addressed guest inquiries and resolved issues to enhance overall dining experience.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Monitored wait times and communicated effectively with guests regarding seating availability.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Education
No Degree - Construction Project Management
Arapahoe Community College
Littleton, CO05-2027
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Cash handling
- POS system operation
- Order accuracy
- Cleaning and sanitizing
- Detail-oriented
- Suggestive selling
- Quality control
- Memory retention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Auto Repair/Restoration
- Volunteer Travel
- DIY and Home Improvement
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
- Woodworking
- Music
- Team Sports
- Fashion
- Food Tourism
- Enjoy hobbies that combine physical activity with outdoor exploration
- Strategy Games
Timeline
Restaurant Server
Black-Eyed Pea
04.2023 - Current
FOH Team Member
Chick-fil-A
12.2022 - 05.2023
Restaurant Host
Black-Eyed Pea
04.2022 - 11.2022
No Degree - Construction Project Management
Arapahoe Community College