Jorge Luis
Castle Rock,CO
Overview
27
27
years of professional experience
Work History
Armed Security Officer Jefferson County Courthouse
Twin City Security LLC
09.2019 - Current
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Completed full building and grounds patrols every hour and a half to spot and investigate concerns
- Responded quickly to incidents and assessed active situations for security concerns
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring
- Updated shift logs and produced daily reports outlining security activities and specific incidents
- Remained flexible in rapidly changing environments and adapted to developing situations
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
- Triaged problems quickly, providing precise and clear information while working under minimum supervision
- Analyzed and produced course-of-action reports and escalated issues to management when necessary
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Checked identification of all persons entering and exiting facility
Armed Security Officer
Courthouse Douglas County
Castle Rock, CO
09.2019 - 08.2020
- Improved response times to emergencies with efficient coordination and communication among team members.
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Conducted regular risk assessments to identify vulnerabilities and recommend necessary safety improvements.
DOT Compliant Supervisor
RoadSafe Traffic Systems Inc.
04.2016 - 08.2019
- Created documents by reviewing data to recommended courses of action for senior decision-making processes
- Trained drivers to manage time effectively, improving overall mileage performance
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities
- Decreased operational incidents by 100% through frequent meetings and high-standards of safety protocols
- Completed projects by effectively delegating tasks and overseeing employee performance
- Documented equipment transfers details to ensure accurate record keeping
- Generated daily reports detailing suggested process improvement initiatives to inform management
- Provided all drivers with pertinent safety materials regarding rules and regulations
- Maintained accurate driver information, including estimated time of arrival, according to the DOT federal mandated law
- Positively interacted with all personnel, including drivers, upper management and shop department, which helped improve overall compliance
- Managed use of all telematics equipment and materials to save money and ensure compliance to the DOT safety protocols
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes
- Introduced incentivization programs to increase employee performances
Phone Systems / Telephony / CCTV /Access Control Specialist
Self-Employeed
01.2008 - 04.2016
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues
- Traveled to customer sites across Colorado area to set up and install recently purchased home theater systems
- Appraised project plans ahead of installations to verify system could be configured as detailed in project specifications
- Handled calibration of audio and visual equipment for customers and set up devices for optimal performance
- Mounted equipment to walls, concealed wires, installed audio and programmed remote controls
- Remained highly knowledgeable in different technologies from such manufacturers as Apple, Lutron and CATV Systems
- Managed highly capable field teams, leading technicians throughout installation process for large theater projects
- Received training and certification from (CCTV) SPECO, Dedicated Micros, Night Owl, (Alarms) Ademco Vista Panels, DSC, Siemens, GE Simon I, II & III, (Home Animation) Denon, Onq, Control 4, Elan and Creston to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Watched both live and recorded video surveillance footage
- Reported any incidents immediately to local law enforcement
- Operated and maintained surveillance equipment, including Speco and Dedicated Micros
- Observed equipment in operation, system activities and control readouts on continuous basis
Phone Systems / Telephony / CCTV / Access Control / Security Alarm Installation Service Technician
South Florida Tele Services
01.2002 - 01.2008
- Received training and certification from (CCTV) SPECO, Dedicated Micros, Night Owl, (Alarms) Ademco Vista Panels, DSC, Siemens, GE Simon I, II & III, (Home Animation) Denon, Onq, Control 4, Elan and Creston to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Read and understood product manuals and blueprints
- Fully installed various security devices
- Responded to maintenance calls and troubleshot devices
- Installed, tested and serviced alarm and associated systems for commercial and residential customers
- Communicated effectively with customers, answering questions and concerns regarding systems
- Researched and recommended network and data communications hardware and software
- Installed and configured new devices and system components
- Set up networks, phone system and computers for business and residential customers
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
- Worked closely with network administrators and server engineers to ensure quality service
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Coordinated installation of all new users and relocations of existing users
- Installed various types of high-tech security systems such as access control systems (Kantech & Eclipse), alarms and video surveillance systems
Network Systems Administrator
Inflight Online
01.1997 - 01.2002
- Made recommendations regarding information technology infrastructure overhauls
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Led server infrastructure development, quality assurance, staging and production systems
- Planned and implemented Unix systems upgrades to system hardware and software, resulting in new technology
- Optimized system security and performance with proactive changes such as Check point firewall and Cisco Firewalls
- Analyzed complex project server issues and worked on large enterprise and business-critical applications
- Resolved issues and escalated problems with knowledgeable support and quality service
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, implementation and comprehensive support
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
- Received training and certification from Microsoft (A+ MCSE+E, LCA, SUS) to represent brand, explain technical functions of mobile devices and guide product selection by customers
Education
High School Diploma -
Hialeah High School
Hialeah, FLCompTIA A+ Certification
FastTrain Technical School
Fort Lauderdale, FLMicrosoft Certified Solutions Expert
FastTrain Technical School
Fort Lauderdale, FLSkills
- Hardware and software monitoring
- Network security oversight
- Network repairs and maintenance
- Data backups
- Network systems installation
- Hardware knowledge
- Infrastructure planning
- Servers expertise
- Network development and administration
- Technical analysis
- Program installations
- System upgrades
- Remote access technology
- Windows and Linux
- Configuration management
- Team leadership
- Team oversight
- Excellent problem-solving abilities
- QA tools
- Data privacy applications
- Online conferencing
- Technical specifications creation
- Refined system debugging skills
- Email management software
- Excellent diagnostic skills
- Network upgrades
- Project management
- Excellent communication skills
- Enterprise applications
- Equipment oversight
- Microsoft MSCA/MCSE Certified
- Project documentation
- System backups
- Maintenance and repair
- CCTV maintenance
- Several screen monitoring
- Security standards expertise
- CCTV camera operations
- Highly observant
- Background in supervision and management
- Access systems
- Windows XP proficiency
- Certified Security Supervisor
- Windows 7 expertise
- Regulatory compliance
- Data verification
- Data presentation skills
- Performance review
- Telogis, VZConnect, Telematics, Orbcom installation, use and training
- Strong interpersonal skills
- Up-to-date on DOT regulations
- Safety orientation training DOT
- Calm under pressure
- Safety oriented
Languages
Spanish
Native or Bilingual
Timeline
Armed Security Officer Jefferson County Courthouse
Twin City Security LLC
09.2019 - Current
Armed Security Officer
Courthouse Douglas County
09.2019 - 08.2020
DOT Compliant Supervisor
RoadSafe Traffic Systems Inc.
04.2016 - 08.2019
Phone Systems / Telephony / CCTV /Access Control Specialist
Self-Employeed
01.2008 - 04.2016
Phone Systems / Telephony / CCTV / Access Control / Security Alarm Installation Service Technician
South Florida Tele Services
01.2002 - 01.2008
Network Systems Administrator
Inflight Online
01.1997 - 01.2002
High School Diploma -
Hialeah High School
CompTIA A+ Certification
FastTrain Technical School
Microsoft Certified Solutions Expert
FastTrain Technical School