Jorge Luis Adorno
Operations Manager
Parrish,USA
Summary
Financial Operations Manager with 20+ years of leadership experience in high-volume environments. Expertise in cash management, compliance, reconciliation, and customer service. Proven record of reducing discrepancies, strengthening audit procedures, and ensuring accuracy in financial reporting. Skilled in team development and operational management.
Overview
11
11
years of professional experience
Work History
Front End / Operations Manager
Walmart
Sarasota, FL
03.2024 - Current
- Responsible for Hiring, Training, Coaching & Development of Staff in a team building atmosphere.
- In charge of all financial reporting, End of day accounting, Cash handling, Bank activity reconciliation, & Daily vault audits.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Food & Beverage Director
Sarasota Bay Club
Sarasota, FL
03.2022 - 03.2024
- Responsible for all functions of the Dining Department.
- In charge of labor & food budgets, purchase & ordering, cost and revenue reports, monthly inventory, spend down of invoices & monthly allocations.
- Interviewing, Hiring & Training of all staff.
Dining Room Manager
Bay Village of Sarasota
Sarasota, FL
01.2019 - 10.2021
- Responsible for maintaining high standards of services.
- Interviewing, hiring, training & discipline of all F.O.H staff.
Director of Dining Services
Healthcare Service Group
Sarasota, FL
05.2017 - 12.2018
- Responsible for all daily operations of the Dietary department.
- Budget Management / Menu creation / Purchasing & Receiving.
- Hiring, Training, and Discipline of the entire Culinary Staff.
Director of Dining Services
Brookdale Senior Living
Rocky Hill, CT
07.2015 - 05.2017
- Responsible for all day operations of the Dining Department.
- Food and Labor Budgets / Purchasing and Vendor Contracts.
- In charge of resident satisfaction with monthly discussions on department performance, suggestions, and opportunities for improvement.
- Help develop marketing strategies with other department head to increase occupation in the facility.
Education
Culinary Arts – Associates Degree -
Manchester Community College
Managers Certificate -
State Food Safety
Timeline
Front End / Operations Manager
Walmart
03.2024 - Current
Assistant Food & Beverage Director
Sarasota Bay Club
03.2022 - 03.2024
Dining Room Manager
Bay Village of Sarasota
01.2019 - 10.2021
Director of Dining Services
Healthcare Service Group
05.2017 - 12.2018
Director of Dining Services
Brookdale Senior Living
07.2015 - 05.2017
Culinary Arts – Associates Degree -
Manchester Community College
Managers Certificate -
State Food Safety