JORGE LUIS VILAR MARTINEZ
Miami
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Supervised preventive maintenance and scheduled repair activities as Job Title. Reliable worker with solid emergency response coordination and fleet management skills. Built high-performing teams through great leadership skills.
Overview
9
9
years of professional experience
Work History
Valet Supervisor
First Class Parking
08.2024 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
- Assisted in the recruitment process for new hires, conducting interviews alongside management as needed to build a strong team of skilled professionals.
- Assisted upper management with budget preparation, monitoring expenses throughout the year to ensure financial targets were met.
- Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.
- Developed strong relationships with local businesses, fostering partnerships that benefited both parties through referrals and networking opportunities.
- Collaborated with other departments to create a seamless guest experience from arrival to departure.
- Issued and collected claim tickets and processed valet parking fees.
- Provided punctual, polite valet services to uphold professional standards.
Valet Supervisor
Miami Design District Valet Parking
01.2022 - 06.2024
- Delegating tasks and assignments (Schedule)
- Hiring and training new employees
- Supervising the staff's daily duties
- Perform Store opening and closing procedures
Valet Greeter
Miami Design District Valet Parking
01.2020 - 01.2022
- Driving all types of Cars
- Customer service
- Collecting payments
- Greeting guests in a friendly and professional manner
Manager
Pizza Hut
01.2017 - 01.2020
- Delegating tasks and assignments (Schedule)
- Hiring and training new employees
- Supervising the staff's daily duties
- Perform Store opening and closing procedures
Delivery Driver
Pizza Hut
01.2016 - 01.2017
- Drive, Delivering food at time, costumer service
Education
High School Diploma -
01.2016
Skills
- Attention to detail
- Excellent communication skills
- Friendly and patient
- Problem-solving
- Basic Computer Skills
- Positive and Professional
- Cooperative Team Player
- Multitasking proficiency
- Cash handling expertise
- Delegation and supervision
- Parking management
- Incident reporting
- Professional appearance
- Record keeping
- Policy enforcement
- Employee scheduling
- Decision-making capacity
- Vehicle safety
- Customer service
- Time management
- Friendly and outgoing
- Punctual and reliable
- Multitasking and organization
- Vehicle parking and retrieval
- Customer service excellence
- Team collaboration
- Customer service and support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Valet Supervisor
First Class Parking
08.2024 - Current
Valet Supervisor
Miami Design District Valet Parking
01.2022 - 06.2024
Valet Greeter
Miami Design District Valet Parking
01.2020 - 01.2022
Manager
Pizza Hut
01.2017 - 01.2020
Delivery Driver
Pizza Hut
01.2016 - 01.2017