Jorge Gustavo Luna Matute
Danbury
Summary
Dynamic professional with a strong background in guest relations and front office management at La Quinta Inn & Suites. Proven ability to enhance customer satisfaction through effective problem-solving and conflict management. Skilled in property management systems and cash handling, consistently ensuring smooth operations and positive guest experiences, im also a professional that Possess extensive knowledge and proficiency in architectural and engineering software suech as: AutoCAD, Revit, Sketchup, Excel, word, PowerPoint, Adobe Illustrator, Adobe Photoshop, and Adobe Indesign.
Overview
2026
2026
years of professional experience
Work History
Front Desk Associate
La Quinta Inn & Suites In
09.2025 - Current
- Greeted guests and managed check-in/check-out processes efficiently.
- Provided information on hotel amenities and local attractions to enhance guest experience.
- Handled guest inquiries and resolved issues promptly, ensuring satisfaction.
- Maintained accurate records of reservations and billing information using property management software.
Cad Drafter
Baso Lighting
01.2025 - 08.2025
- Developed detailed CAD drawings for lighting fixtures, ensuring design accuracy and compliance with specifications.
- Collaborated with engineering teams to refine designs and resolve technical issues effectively.
- Utilized AutoCAD software to create and modify 2D and 3D designs, enhancing project efficiency.
- Assisted in preparing project documentation, including material lists and assembly instructions for production use.
Cashier
Home Depot
08.2024 - 08.2025
- Processed customer transactions efficiently using POS systems and cash handling procedures.
- Assisted customers with product inquiries, providing accurate information and recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled returns and exchanges in accordance with company policies, ensuring customer satisfaction.
- Monitored inventory levels at registers, notifying management of low stock situations promptly.
Cashier
Bath & Body Works
03.2021 - 06.2023
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer balances through diligent recording.
- Collaborated with team members to enhance customer service experience.
- Trained new cashiers on operational procedures and best practices.
- Implemented strategies to reduce checkout wait times during peak hours.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Managed inventory levels at registers, facilitating smooth stock replenishment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Freelance Drafter
Fiverr.com
2016 - 01.2019
- Created detailed technical drawings using AutoCAD and Revit for various client projects.
- Collaborated with engineers to refine design specifications and ensure alignment with project goals.
- Reviewed and revised construction documents to maintain accuracy and compliance with industry standards.
- Implemented feedback from clients, enhancing overall design quality and client satisfaction.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Reviewed specifications to generate complex details of individual system components.
Stocker/ Display Builder
Super Food Mart
04.2012 - 12.2015
- Stocked shelves efficiently to maintain product availability and visibility.
- Organized inventory storage areas, optimizing space for easy access and retrieval.
- Assisted in unloading shipments, ensuring timely processing of incoming products.
- Monitored inventory levels, reporting discrepancies to management for prompt resolution.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Collaborated with team members to restock high-demand items during peak hours.
- Utilized inventory management systems to track stock movements accurately.
Stocker / Cashier
Game Stop
04.2009 - 08.2012
- Stocked merchandise on sales floor, ensuring products were readily available for customers.
- Organized inventory room, maintaining optimal stock levels and accessibility.
- Assisted with visual merchandising to enhance product visibility and customer engagement.
- Collaborated with team members to efficiently restock shelves during peak hours.
- Monitored inventory for discrepancies, reporting issues to management promptly.
- Supported seasonal sales initiatives by preparing promotional displays and signage.
- Trained new staff on stocking procedures and store layout for improved efficiency.
Education
High School Diploma - Simplona HS
Danbury High School
Danbury, CTBachelors - Architecture
Academy of Art University
San Francisco, CA05.2022
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling
- Scheduling appointments
- Credit card handling
- Office administration
- File management
- Conflict management
- Drawer balancing
- Front office support
- Administrative skills
- Cash handling
- Multi-line phone systems
- Registration
- Word processing
- Effective planning
- Housekeeping
- Information protection
- Record preparation
- Staff management
- Technical support
- Cross-selling services
- Project management
- Bookkeeping
- Auditing
- Mail handling
- Hospitality services
- Language fluency
- Surveillance
- Report generation
- Business administration
- Expense reporting
- Travel coordination
- Administrative support
- Property management systems
- Fluent in language and language
- Centrex phones
- Financial records oversight
- Analytical mastery
- Service dispatching
- Key carding
- GoConcierge
- Customer service
- Credit and cash payments
- Oral and written communications
- Front desk management
- Training and mentoring
- Guest services
- POS systems
- Reservations
- Sales expertise
- Team oversight
- Clerical duties
- Transaction processing
- Supply replenishment
- Automated telephone systems
- Inventory oversight
- Supply and materials oversight
- Reservation management
- Team supervision
- Records management
- Front office management
- Operations management
- Invoicing and billing
- Guest registration
- Data confidentiality
- Guest reception
- Coaching and mentoring
- Payment collection
- Data entry
- POS system operation
- Staff training
- Office organization
- Payment processing
- Problem-solving
- Phone and email etiquette
- Relationship building
- Detail-oriented
- Teamwork and collaboration
- Computer skills
- Lobby oversight
- Guest amenities
- Team building
- Corporate branding
- Office management
- Hospitality service expertise
- Room assignments
- Hospitality best practices
- Marketing
- Payment oversight
- Transportation information
- Safety and security procedures
- Guest accommodations
- Mail and packages
- Conflict and issue documentation
- Microsoft office
- Registration processing
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Associate
La Quinta Inn & Suites In
09.2025 - Current
Cad Drafter
Baso Lighting
01.2025 - 08.2025
Cashier
Home Depot
08.2024 - 08.2025
Cashier
Bath & Body Works
03.2021 - 06.2023
Stocker/ Display Builder
Super Food Mart
04.2012 - 12.2015
Stocker / Cashier
Game Stop
04.2009 - 08.2012
Freelance Drafter
Fiverr.com
2016 - 01.2019
High School Diploma - Simplona HS
Danbury High School
Bachelors - Architecture
Academy of Art University