JORGE MACIAS JR
San Antonio,Tx
Summary
Meticulous and hardworking HR professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills.
Overview
10
10
years of professional experience
Work History
HR EMPLOYEE CARE MANAGER
AT&T
09.2020 - 08.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance; maintained a overall #1 ranking within the department.
- Participated in team meetings and trainings to stay updated on best practices and new developments in human resource management.
- Use of strong organizational and data-entry skills for calls received regarding FMLA, State Leaves, ADA/disability, management policies, etc.
- Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
RETAIL SALES CONSULTANT
AT&T
01.2020 - 09.2020
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
ACCOUNT RESOLUTION SPECIALIST II
Wells Fargo
06.2019 - 12.2019
- Assessed individual situations and developed effective and appropriate resolutions.
- Documented all actions performed and interactions with customers.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
IN-HOME EXPERT
AT&T
12.2018 - 05.2019
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Represented company brand during customer and prospect interactions.
- Maintained accurate and thorough records of leads and customer account information.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
RETAIL SALES CONSULTANT
AT&T
11.2016 - 12.2018
- Implemented needs-assessment tools to identify demand for services and products.
- Contributed additional revenue to sales plans through upsell opportunities.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Organized product demonstrations and trial installations of equipment to promote products.
TECHNOLOGY TEAM LEADER
Sam’s Club
08.2012 - 11.2016
- Supervised team members and monitor performance to provide feedback, confirm compliance and maintain quality performance.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Education
BBA - General Business
Texas A&M University - San Antonio
San Antonio, TX12.2020
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05.2013
Skills
- Confidential Records Management
- Clerical Support
- Employee Relations
- Employee Counseling
- Employee Data Confidentiality
- Human Resource Policies, Strategies and Environment
- Conflict Management
- Human Resource Information System (HRIS)
- Family Medical Leave Act (FMLA)
- Americans with Disabilities Act (ADA)
Languages
Spanish
Native or Bilingual
Timeline
HR EMPLOYEE CARE MANAGER
AT&T
09.2020 - 08.2022
RETAIL SALES CONSULTANT
AT&T
01.2020 - 09.2020
ACCOUNT RESOLUTION SPECIALIST II
Wells Fargo
06.2019 - 12.2019
IN-HOME EXPERT
AT&T
12.2018 - 05.2019
RETAIL SALES CONSULTANT
AT&T
11.2016 - 12.2018
TECHNOLOGY TEAM LEADER
Sam’s Club
08.2012 - 11.2016
BBA - General Business
Texas A&M University - San Antonio
Associate of Arts - Business Administration
Northwest Vista College
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