Jorge Madrid
San Antonio,TX
Summary
Dynamic management professional with an impressive background in the retail industry and solid understanding of a diverse range of business management applications; innovative, goal-directed and detail-oriented. Have the ability to successfully implement short and long-term strategic plans that result in strong, sustainable profitability. Posses a high level of personal and professional integrity, passionate about achieving organizational success, leading others, and striving for excellence. Comprehensive experience in budgeting, merchandising, human resources, customer service, purchasing, inventory control, store openings, and profit and loss responsibility for over 40 stores.
Overview
21
21
years of professional experience
Work History
Regional Sales Manager
FlexShopper
07.2023 - Current
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
District General Manager
H&r Block
02.2020 - 07.2023
- Oversaw daily operations of multiple locations within the district, ensuring consistent standards in service delivery.
- Conducted regular site visits to assess operations on-location, identifying areas for improvement or necessary support from headquarters staff members.
- Managed budgeting process for the entire district, monitoring expenditures closely to ensure fiscal responsibility.
- Improved customer satisfaction levels by addressing concerns and implementing feedback-driven improvements.
- Established clear performance metrics for staff members to drive accountability at all levels of the organization.
- Led strategic planning efforts that set long-term goals for both short-and long-term success within the district region.
- Developed a strong district team by recruiting, hiring, and mentoring high-quality candidates for various roles.
- Facilitated open communication channels among staff members, fostering teamwork and collaboration throughout the district.
- Achieved revenue growth with targeted sales initiatives and effective marketing strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior General Manager
Title Max
05.2017 - 02.2020
- Established a culture of continuous improvement by promoting employee engagement initiatives and cultivating open lines of communication across all levels of the organization.
- Oversaw the successful execution of large-scale projects from inception through completion, ensuring timely delivery within budget constraints.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
- Use leadership experience to train coach and develop teams to become the best they can be.
- Set objectives and metrics, to ensure employees achieve goals.
Store Manager of Operations
Household Furniture
10.2016 - 05.2017
- Oversaw, directed, and guided all facets of the operation of various Household Furniture stores in order to maintain the reputation, appearance, and profitability of multiple locations.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
District Manager
Acceptance Now
02.2004 - 07.2016
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
High School Diploma -
Irvin High School
El Paso, TX05.1999
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Sales management
- Team Development
- Multi-unit management
- Action Plans
- Leadership Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Regional Sales Manager
FlexShopper
07.2023 - Current
District General Manager
H&r Block
02.2020 - 07.2023
Senior General Manager
Title Max
05.2017 - 02.2020
Store Manager of Operations
Household Furniture
10.2016 - 05.2017
District Manager
Acceptance Now
02.2004 - 07.2016
High School Diploma -
Irvin High School
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