Jorge E Magana
Tracy,CA
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
ASICS
Livermore , CA
03.2021 - Current
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Supervisor
Scotch & Soda
Livermore , CA
12.2017 - 02.2022
- Created timely and accurate inventory, cash and production reports for senior managers.
- Coordinated merchandising of new products, including displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Entered and priced inventory to assist with efficient restocking.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assisted customers with locating and choosing merchandise in any store department.
Sales Associate
BCBG Max Azria Group LLC
Livermore , CA
03.2017 - 11.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Sales Associate
True Religion
Livermore , CA
10.2016 - 03.2017
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and concerns to support positive customer experiences.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Sales & Stock Associate
Express Factory Outlet
Livermore , CA
06.2015 - 04.2016
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Answered questions about store policies and concerns to support positive customer experiences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Performed stocking and informed management of low inventory quickly.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
Education
High School Diploma -
Merrill F. West High School
Tracy, CA05.2014
Skills
- Training and Development
- Priority Management
- Processes and Procedures
- Leadership
- Team Building
- Negotiation
- Project Management
- Sales and marketing
Timeline
Assistant Store Manager
ASICS
03.2021 - Current
Supervisor
Scotch & Soda
12.2017 - 02.2022
Sales Associate
BCBG Max Azria Group LLC
03.2017 - 11.2021
Sales Associate
True Religion
10.2016 - 03.2017
Sales & Stock Associate
Express Factory Outlet
06.2015 - 04.2016
High School Diploma -
Merrill F. West High School
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