Jorge Marrufo

Dynamic leader with a proven track record in CRM and client relationship management. Specializing in strategic business development and project management. Expertise in driving sales performance and enhancing client satisfaction through effective networking and collaboration across diverse teams. Committed to delivering innovative solutions that foster organizational change while adhering to high-quality standards. Versatile manager skilled in strategic planning and operational improvement, consistently enhancing efficiency and productivity.

• English, Fluent
• Spanish, Fluent
• French, Proficient in Reading and Writing

Scored from Highly Proficient to Expert in:

Management fit

Management & leadership skills: Planning & execution

Planning and managing resources to accomplish organizational goals
Customer focus & orientation Responding to customer situations with sensitivity

Work style: Reliability

Performing basic computer operations and troubleshooting common problems
Customer service manager

Managing customer service representatives and resolving customer issues
Project timeline management
Prioritizing and allocating time to effectively achieve project deliverables
Marketing
Understanding a target audience and how to best communicate with them
Arranging and managing information or materials using a set of rules
Influencing and negotiating with customers
Level of motivation and discipline applied toward work
Analyzing data
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
Technical Suppor
Performing software, hardware, and network operations.
Performing software, hardware, and network operations
Management & leadership skills: Planning & execution
Planning and managing resources to accomplish organizational goals
Supervisory skills: Motivating & assessing employees
Motivating others to achieve objectives and identifying improvements or corrective actions
Knowledge of various Microsoft Excel features, functions, and formula
Understanding and applying mechanical concepts and processes
Customer focus & orientation
Responding to customer situations with sensitivity
Computer skills
Performing basic computer operations and troubleshooting common problems
Best practices for writing, including grammar, style, clarity, and brevity
Measures the traits that are important for success for customer service roles
Marketing

Understanding a target audience and how to best communicate with them
Understanding and responding appropriately in sales scenarios, and performing common sales
calculations
Sales Skills
Influencing and negotiating with customers