Summary
Overview
Work History
Education
Skills
References
Codingbootcamp
Timeline
Generic

Jorge Martinez

Full Time Student
Beaumont,CA

Summary

Pursuing a degree in Data Analytics and Business Intelligence, this college student is eager to apply skills in a dynamic team environment. A solid foundation in data analysis, statistical methods, and business intelligence tools has been established. Seeking internships or entry-level positions to gain practical experience and enhance expertise, confidence exists in the ability to contribute to data-driven decision-making and support strategic initiatives.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Associate

Amazon
11.2021 - Current
  • Trained new employees approximately 3 on basic customer service techniques and procedures
  • Participated in team meetings, providing insights to improve operations
  • Maintained up-to-date knowledge of organizational policies, procedures, and regulations
  • Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations
  • Learned and applied new skills and procedures readily, adapting to changing work environments

IT Intern

American Technical Services
08.2022 - 01.2024
  • Created spreadsheets for tracking customer orders and sales figures
  • Documented all changes made to existing records in an organized manner
  • Efficiently managed hundtvolumes of data entry with accuracy and speed
  • Generated reports using MS Excel, Access, and other database software tools
  • Met departmental goals for productivity, accuracy, turnaround times, and quality assurance standards

IT Intern

Israel Web Development
10.2020 - 11.2023
  • Worked closely with UX and UI designers to create a visually appealing design
  • Maintained coding standards for all development projects undertaken
  • Managed content on multiple websites utilizing CMS such as WordPress
  • Designed and implemented responsive webpages using HTML and CSS
  • Absorbed techniques from experienced developers to apply towards daily technical tasks

Returns Specialist

Sheikh
08.2018 - 02.2020
  • Analyzed data from returned products to identify trends or patterns that could lead to improved processes or product designs
  • Trained new employees on proper handling of customer returns according to company policy
  • Maintained a detailed database of returned products, ensuring accurate tracking of all returns
  • Created reports summarizing data from returned products, such as average time taken for resolution or total cost associated with each return
  • Identified areas where improvements can be made within the existing system for processing customer returns
  • Researched customer complaints in order to develop solutions that would prevent similar problems from occurring in the future

Education

Bachelor of Arts -

California State San Bernardino University
San Bernardino
01.2020 - Current

Associate of Applied Science -

University of Riverside Extension
Riverside
06.2020 - 01.2021

Skills

    Data entry

    Microsoft Word

    Excel

    HTML/CSS

    JavaScript

    MySQL

    Python

    GIT

    Data analysis

    Web development expertise

    Conflict resolution

    Team collaboration

    Flexible schedule

    Courteous and professional

References

References available upon request

Codingbootcamp

University of Riverside Extension, 01/01/21

Timeline

IT Intern

American Technical Services
08.2022 - 01.2024

Associate

Amazon
11.2021 - Current

IT Intern

Israel Web Development
10.2020 - 11.2023

Associate of Applied Science -

University of Riverside Extension
06.2020 - 01.2021

Bachelor of Arts -

California State San Bernardino University
01.2020 - Current

Returns Specialist

Sheikh
08.2018 - 02.2020
Jorge MartinezFull Time Student