Jorge Martinez
Full Time Student
Beaumont,CA
Summary
Pursuing a degree in Data Analytics and Business Intelligence, this college student is eager to apply skills in a dynamic team environment. A solid foundation in data analysis, statistical methods, and business intelligence tools has been established. Seeking internships or entry-level positions to gain practical experience and enhance expertise, confidence exists in the ability to contribute to data-driven decision-making and support strategic initiatives.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Associate
Amazon
11.2021 - Current
- Trained new employees approximately 3 on basic customer service techniques and procedures
- Participated in team meetings, providing insights to improve operations
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations
- Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations
- Learned and applied new skills and procedures readily, adapting to changing work environments
IT Intern
American Technical Services
08.2022 - 01.2024
- Created spreadsheets for tracking customer orders and sales figures
- Documented all changes made to existing records in an organized manner
- Efficiently managed hundtvolumes of data entry with accuracy and speed
- Generated reports using MS Excel, Access, and other database software tools
- Met departmental goals for productivity, accuracy, turnaround times, and quality assurance standards
IT Intern
Israel Web Development
10.2020 - 11.2023
- Worked closely with UX and UI designers to create a visually appealing design
- Maintained coding standards for all development projects undertaken
- Managed content on multiple websites utilizing CMS such as WordPress
- Designed and implemented responsive webpages using HTML and CSS
- Absorbed techniques from experienced developers to apply towards daily technical tasks
Returns Specialist
Sheikh
08.2018 - 02.2020
- Analyzed data from returned products to identify trends or patterns that could lead to improved processes or product designs
- Trained new employees on proper handling of customer returns according to company policy
- Maintained a detailed database of returned products, ensuring accurate tracking of all returns
- Created reports summarizing data from returned products, such as average time taken for resolution or total cost associated with each return
- Identified areas where improvements can be made within the existing system for processing customer returns
- Researched customer complaints in order to develop solutions that would prevent similar problems from occurring in the future
Education
Bachelor of Arts -
California State San Bernardino University
San Bernardino 01.2020 - Current
Associate of Applied Science -
University of Riverside Extension
Riverside 06.2020 - 01.2021
Skills
Data entry
Microsoft Word
Excel
HTML/CSS
JavaScript
MySQL
Python
GIT
Data analysis
Web development expertise
Conflict resolution
Team collaboration
Flexible schedule
Courteous and professional
References
References available upon request
Codingbootcamp
University of Riverside Extension, 01/01/21
Timeline
IT Intern
American Technical Services
08.2022 - 01.2024
Associate
Amazon
11.2021 - Current
IT Intern
Israel Web Development
10.2020 - 11.2023
Associate of Applied Science -
University of Riverside Extension
06.2020 - 01.2021
Bachelor of Arts -
California State San Bernardino University
01.2020 - Current
Returns Specialist
Sheikh
08.2018 - 02.2020