JORGE MATA
San Jose,CA
Summary
My objective is to continue my education through Automotive Service Excellence certificates and gain experience as a service technician. My goal is to one day be able to work in a management position through hard work and dedication.
Overview
10
10
years of professional experience
Work History
Mainline Technician
Capitol Nissan
10.2023 - Current
- Delivered reliable performance under pressure, consistently meeting and exceeding client expectations for quality mainline repair and maintenance services.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Assistant Parts Manager
Envision Toyota Milpitas
01.2020 - 09.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
SERVICE TECHNICIAN
PREMIRE NISSAN OF SAN JOSE
07.2015 - 01.2020
- I started as a lube technician and worked my way to a main line service technician
- As a main line technician I gained more responsibility performing major services, heavy duty work and diagnostics
- I feel comfortable working with power tools, lifting heavy objects, and working with coworkers to help and problem solve
Education
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OAK GROVE HIGHSCHOOL
SAN JOSE01.2013
Skills
- Great time management, dependable, always on time and willing to stay late or come in on my day off if needed
- Great communication and able to work with others
- Able to multitasking Experienced with working with more than one rack and delivering cars on time
- Keeping the work space clean and organized
- Patient and able to work in a high stress work environments
- Self-motivated and always looking for growth and opportunity in the work space
- Attention to detail
Languages
Spanish
Professional Working
Timeline
Mainline Technician
Capitol Nissan
10.2023 - Current
Assistant Parts Manager
Envision Toyota Milpitas
01.2020 - 09.2023
SERVICE TECHNICIAN
PREMIRE NISSAN OF SAN JOSE
07.2015 - 01.2020
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OAK GROVE HIGHSCHOOL
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