Jorge Medrano-Picado
WEST HAVEN,CT
Summary
Experienced security professional with over 10 years of physical security expertise. Specializes in incident and emergency management, access control/CCTV systems, security officer management/training, SOP creation, and proficiency in Microsoft Office. Skilled as an Emergency Medical Technician and 911 Dispatcher/System Status Controller. Track record of maintaining high standards through meticulous planning and proactive measures. Capable of organizing and executing multiple tasks in high-pressure environments. Bilingual in English and Spanish with strong communication skills in both languages.
Overview
26
26
years of professional experience
Work History
Security Lead Manager
Harvard Protection Services
New York, NY
09.2024 - Current
- Company Overview: (Macquarie Group)
- Set up the new Security Program and manage the Security Officers assigned to the account.
- Create the Security Standard Operations Manual, training program and scheduling documents of the Security Officers.
- Oversee Security Officer training and continuously monitor they are performing to clients standards.
- Managed physical security systems installations, ensuring proper functionality and effectiveness in protecting assets and personnel.
- Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
- Developed comprehensive training programs for new hires, maintaining high levels of preparedness among staff members.
- Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
- Conducted regular security audits, ensuring compliance with industry regulations and best practices.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits by minimizing overtime.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conduct interviews for potential new hires ensuring they meet client needs requirements.
- Maintain client satisfaction by implementing and maintaining a structured environment.
- Respond to all medical, fire and security emergencies and provide assistance as needed.
- Prepare Security staff needs reports for Harvard Protection Services.
- Complete payroll using WinTeam payroll program.
- Manage and monitor the site CCTV recording system (Milestone).
- Conduct incident investigations and prepare incident reports for Macquarie Global Security and CBRE.
- Review invoicing as needed for CBRE to ensure accuracy of billing.
- Assist in creating access profiles for personnel needing access by the Lenel access control software.
CDL Driver-Shipping Dept.
Marmon Utility
Seymour, CT
02.2024 - 08.2024
- Set up and prepare various weight/size reels for delivery.
- Move product/reels using heavy duty reels movers, forklifts. Prepare product, weight, wrap, document/check documents.
- Operate various vehicles inside heavy duty forklifts and outside the building including Semi-Trailers.
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Safeguarded cargo against damage or loss by securing loads properly and conducting regular inspections throughout transport.
- Boosted overall team performance by actively participating in problem-solving sessions and offering innovative solutions to improve company operations.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Assisted in warehouse operations as needed by loading/unloading cargo using pallet jacks or forklifts for efficient turnaround times between trips.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized company liability and risks to loads by obeying traffic laws.
Locomotive Engineer
Metro North Railroad
NY, NY
09.2023 - 11.2023
- Learn MNR policies, procedures and Federal Railroad Associations policies.
- Go on train rides throughout the 3 major lines (Hudson, New Haven, Harlem) to learn the physical characteristics of the tracks.
- Take weekly quizzes/exams to evaluate proficiency of previously taught curriculum.
- Promoted a culture of safety by consistently enforcing company policies and procedures for all members.
- Interpreted train orders, signals or railroad rules and regulations that governed locomotive operation.
- Observed tracks to detect obstructions.
- Safely climbed on and off train cars to set or release hand brakes, couple and uncouple air hoses during yard training sessions.
CDL-A Truck Driver
J. B. Hunt
West Haven, CT
11.2018 - 09.2023
- Company Overview: (C&S Wholesalers)
- Perform pre-trip, en route, post-trip vehicle inspections of all tractor/trailer/cargo and braking systems.
- Train new hires on JB Hunt/C&S Wholesale policies and safe driving, backing maneuvers.
- Strong knowledge of compliance of all traffic laws and FMCSA regulations.
- (C&S Wholesalers)
- Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
- Managed heavy loads safely by securing cargo correctly and verifying weight distribution before departure.
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Displayed strong problem-solving abilities when faced with unexpected challenges such as road closures or weather-related issues.
- Performed skilled maneuvers in tight spaces, displaying excellent spatial awareness in challenging conditions.
- Assisted with loading/unloading tasks when necessary to maintain schedule adherence and expedite delivery process completion times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
CDL-A Truck Driver
J. B. Hunt
West Haven, CT
11.2018 - 09.2023
- Company Overview: (C&S Wholesalers)
- Perform pre-trip, en route, post-trip vehicle inspections of all tractor/trailer/cargo and braking systems.
- Train new hires on JB Hunt/C&S Wholesale policies and safe driving, backing maneuvers.
- Strong knowledge of compliance of all traffic laws and FMCSA regulations.
- (C&S Wholesalers)
- Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
- Managed heavy loads safely by securing cargo correctly and verifying weight distribution before departure.
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Displayed strong problem-solving abilities when faced with unexpected challenges such as road closures or weather-related issues.
- Performed skilled maneuvers in tight spaces, displaying excellent spatial awareness in challenging conditions.
- Assisted with loading/unloading tasks when necessary to maintain schedule adherence and expedite delivery process completion times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
OTR Bulk/Tanker CDL-A Driver
Schneider National
Keasbey, NJ
04.2018 - 10.2018
- Perform pre-trip, en route, post-trip vehicle inspections of tractor/tanker/hazmat and non hazmat cargo.
- Safely unload various liquid bulk hazardous/non hazardous cargo using a pump or air compressor and various attachments.
- Maintain and wear appropriate PPE as required including fire resistance suit and respiratory masks.
OTR Bulk/Tanker CDL-A Driver
Schneider National
Keasbey, NJ
04.2018 - 10.2018
- Perform pre-trip, en route, post-trip vehicle inspections of tractor/tanker/hazmat and non hazmat cargo.
- Safely unload various liquid bulk hazardous/non hazardous cargo using a pump or air compressor and various attachments.
- Maintain and wear appropriate PPE as required including fire resistance suit and respiratory masks.
Security Officer
Securitas Security Services USA
Stamford, CT
10.2015 - 03.2018
- Company Overview: (Bridgewater Associates, Westport, CT)
- Patrol/Inspect the premises throughout the shift.
- Respond to all property and medical emergencies, provided first aid as needed.
- Monitor a multiple building camera system and investigate piggyback, hold open, door forced alarms with a detailed report for an International Hedge Fund client.
- (Bridgewater Associates, Westport, CT)
Security Officer
Securitas Security Services USA
Stamford, CT
10.2015 - 03.2018
- Company Overview: (Bridgewater Associates, Westport, CT)
- Patrol/Inspect the premises throughout the shift.
- Respond to all property and medical emergencies, provided first aid as needed.
- Monitor a multiple building camera system and investigate piggyback, hold open, door forced alarms with a detailed report for an International Hedge Fund client.
- (Bridgewater Associates, Westport, CT)
"911" Dispatcher - System Status Controller
American Medical Response
New Haven, CT
12.2012 - 11.2017
- Answer emergency phone lines and process the information in an accurate, timely, and courteous manner.
- Dispatch calls to appropriate first responding personnel (medical).
- Follow established policies for caller interrogation, information gathering, emergency medical dispatching, call triage, and customer service.
- Follow established policies for radio communications and terminology approved by the FCC. Monitor and immediately answer radio transmissions to ensure crew safety.
- Support and uphold established corporate and local department policies, procedures, objectives, quality improvement, and safety standards.
- Work closely with other first responding agencies including State Police, local Police and Fire departments for various CT cities.
"911" Dispatcher - System Status Controller
American Medical Response
New Haven, CT
12.2012 - 11.2017
- Answer emergency phone lines and process the information in an accurate, timely, and courteous manner.
- Dispatch calls to appropriate first responding personnel (medical).
- Follow established policies for caller interrogation, information gathering, emergency medical dispatching, call triage, and customer service.
- Follow established policies for radio communications and terminology approved by the FCC. Monitor and immediately answer radio transmissions to ensure crew safety.
- Support and uphold established corporate and local department policies, procedures, objectives, quality improvement, and safety standards.
- Work closely with other first responding agencies including State Police, local Police and Fire departments for various CT cities.
Project Manager/ Assistant Account Manager
Andrews International Security
Stamford, CT
07.2009 - 02.2012
- Company Overview: (UBS, Stamford, CT; Shelton,CT)
Project Manager/ Assistant Account Manager
Andrews International Security
Stamford, CT
07.2009 - 02.2012
- Company Overview: (UBS, Stamford, CT; Shelton,CT)
Assistant Account Manager
Securitas Security Services USA
Stamford, CT
05.1999 - 06.2009
- Company Overview: (UBS)
- Manage 93 employees in the UBS Stamford campus. (HPW 3700)
- Assist the UBS Bluestone (Shelton, CT) Account Manager as needed.
- Update and create Operational Manuals.
- Assist with payroll (ADP).
- Schedule, and oversee Security Officer training and continously monitor they are performing to clients standards.
- Conduct and assist the UBS Regional Security Department with vetting and completing background checks for new employees and vendors/contractors.
- Responsible for the initial and continuous training of all Shift Supervisors and Console Operators.
- Maintain client satisfaction by implementing and maintaining a structured environment.
- Train the Security team and UBS employees the American Red Cross CPR/AED/First Aid curriculum as needed by the client.
- Respond to all medical, fire and security emergencies and provide assistance as needed.
- Prepare Security staff needs reports for UBS Regional Security; Andrews International; Securitas Security.
- Conduct interviews for new hires.
- Manage and monitor the site CCTV recording system (Casi Rusco).
- Conduct incident investigations and prepare incident reports for UBS Regional Security.
- Assist UBS Regional Security with traveler tracking and international travel risks for employees traveling abroad.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between UBS Regional Security and Securitas Branch office.
Assistant Account Manager
Securitas Security Services USA
Stamford, CT
05.1999 - 06.2009
- Company Overview: (UBS)
- Manage 93 employees in the UBS Stamford campus. (HPW 3700)
- Assist the UBS Bluestone (Shelton, CT) Account Manager as needed.
- Update and create Operational Manuals.
- Assist with payroll (ADP).
- Schedule, and oversee Security Officer training and continously monitor they are performing to clients standards.
- Conduct and assist the UBS Regional Security Department with vetting and completing background checks for new employees and vendors/contractors.
- Responsible for the initial and continuous training of all Shift Supervisors and Console Operators.
- Maintain client satisfaction by implementing and maintaining a structured environment.
- Train the Security team and UBS employees the American Red Cross CPR/AED/First Aid curriculum as needed by the client.
- Respond to all medical, fire and security emergencies and provide assistance as needed.
- Prepare Security staff needs reports for UBS Regional Security; Andrews International; Securitas Security.
- Conduct interviews for new hires.
- Manage and monitor the site CCTV recording system (Casi Rusco).
- Conduct incident investigations and prepare incident reports for UBS Regional Security.
- Assist UBS Regional Security with traveler tracking and international travel risks for employees traveling abroad.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between UBS Regional Security and Securitas Branch office.
Education
Commercial Drivers License -
NETTTS
Bridgeport, CT03.2018
National Emergency Dispatcher - undefined
American Medical Response
New Haven, CT11.2017
CT Certified Advanced EMT - undefined
Bridgeport Hospital
Bridgeport, CT01.2011
Nationally Registered EMT - undefined
Bridgeport Hospital
Bridgeport, CT01.2011
General Educational Degree (G.E.D) - undefined
Wright Tech High School
Stamford, CT01.1998
Skills
- Skilled in utilizing Microsoft Office tools
- Pro-Watch Access Control
- Milestone CCTV
- Relationship building and management
- Competent in processing payroll using WinTeam
- Experienced in patient care during emergencies (EMT)
- Emergency management
- Physical security oversight
- Incident response
- Security officer development
- Skilled in conflict resolution
- Fluent in English and Spanish
Timeline
Security Lead Manager
Harvard Protection Services
09.2024 - Current
CDL Driver-Shipping Dept.
Marmon Utility
02.2024 - 08.2024
Locomotive Engineer
Metro North Railroad
09.2023 - 11.2023
CDL-A Truck Driver
J. B. Hunt
11.2018 - 09.2023
CDL-A Truck Driver
J. B. Hunt
11.2018 - 09.2023
OTR Bulk/Tanker CDL-A Driver
Schneider National
04.2018 - 10.2018
OTR Bulk/Tanker CDL-A Driver
Schneider National
04.2018 - 10.2018
Security Officer
Securitas Security Services USA
10.2015 - 03.2018
Security Officer
Securitas Security Services USA
10.2015 - 03.2018
"911" Dispatcher - System Status Controller
American Medical Response
12.2012 - 11.2017
"911" Dispatcher - System Status Controller
American Medical Response
12.2012 - 11.2017
Project Manager/ Assistant Account Manager
Andrews International Security
07.2009 - 02.2012
Project Manager/ Assistant Account Manager
Andrews International Security
07.2009 - 02.2012
Assistant Account Manager
Securitas Security Services USA
05.1999 - 06.2009
Assistant Account Manager
Securitas Security Services USA
05.1999 - 06.2009
National Emergency Dispatcher - undefined
American Medical Response
CT Certified Advanced EMT - undefined
Bridgeport Hospital
Nationally Registered EMT - undefined
Bridgeport Hospital
General Educational Degree (G.E.D) - undefined
Wright Tech High School
Commercial Drivers License -
NETTTS