Jorge Medrano-Picado
WEST HAVEN,CT
Summary
Experienced security professional with over 10 years of physical security expertise. Specializes in incident and emergency management, access control/CCTV systems, security officer management/training, SOP creation, and proficiency in Microsoft Office. Skilled as an Emergency Medical Technician and 911 Dispatcher/System Status Controller. Track record of maintaining high standards through meticulous planning and proactive measures. Capable of organizing and executing multiple tasks in high-pressure environments. Bilingual in English and Spanish with strong communication skills in both languages.
Overview
26
26
years of professional experience
Work History
Security Lead Manager
Harvard Protection Services
09.2024 - Current
- Company Overview: (Macquarie Group)
- Set up the new Security Program and manage the Security Officers assigned to the account.
- Create the Security Standard Operations Manual, training program and scheduling documents of the Security Officers.
- Oversee Security Officer training and continuously monitor they are performing to clients standards.
- Managed physical security systems installations, ensuring proper functionality and effectiveness in protecting assets and personnel.
- Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
- Developed comprehensive training programs for new hires, maintaining high levels of preparedness among staff members.
- Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
- Conducted regular security audits, ensuring compliance with industry regulations and best practices.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits by minimizing overtime.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conduct interviews for potential new hires ensuring they meet client needs requirements.
- Maintain client satisfaction by implementing and maintaining a structured environment.
- Respond to all medical, fire and security emergencies and provide assistance as needed.
- Prepare Security staff needs reports for Harvard Protection Services.
- Complete payroll using WinTeam payroll program.
- Manage and monitor the site CCTV recording system (Milestone).
- Conduct incident investigations and prepare incident reports for Macquarie Global Security and CBRE.
- Review invoicing as needed for CBRE to ensure accuracy of billing.
- Assist in creating access profiles for personnel needing access by the Lenel access control software.
CDL Driver-Shipping Dept.
Marmon Utility
02.2024 - 08.2024
- Set up and prepare various weight/size reels for delivery.
- Move product/reels using heavy duty reels movers, forklifts. Prepare product, weight, wrap, document/check documents.
- Operate various vehicles inside heavy duty forklifts and outside the building including Semi-Trailers.
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Safeguarded cargo against damage or loss by securing loads properly and conducting regular inspections throughout transport.
- Boosted overall team performance by actively participating in problem-solving sessions and offering innovative solutions to improve company operations.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Assisted in warehouse operations as needed by loading/unloading cargo using pallet jacks or forklifts for efficient turnaround times between trips.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized company liability and risks to loads by obeying traffic laws.
Locomotive Engineer
Metro North Railroad
09.2023 - 11.2023
- Learn MNR policies, procedures and Federal Railroad Associations policies.
- Go on train rides throughout the 3 major lines (Hudson, New Haven, Harlem) to learn the physical characteristics of the tracks.
- Take weekly quizzes/exams to evaluate proficiency of previously taught curriculum.
- Promoted a culture of safety by consistently enforcing company policies and procedures for all members.
- Interpreted train orders, signals or railroad rules and regulations that governed locomotive operation.
- Observed tracks to detect obstructions.
- Safely climbed on and off train cars to set or release hand brakes, couple and uncouple air hoses during yard training sessions.
CDL-A Truck Driver
J. B. Hunt
11.2018 - 09.2023
- Company Overview: (C&S Wholesalers)
- Perform pre-trip, en route, post-trip vehicle inspections of all tractor/trailer/cargo and braking systems.
- Train new hires on JB Hunt/C&S Wholesale policies and safe driving, backing maneuvers.
- Strong knowledge of compliance of all traffic laws and FMCSA regulations.
- (C&S Wholesalers)
- Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
- Managed heavy loads safely by securing cargo correctly and verifying weight distribution before departure.
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Displayed strong problem-solving abilities when faced with unexpected challenges such as road closures or weather-related issues.
- Performed skilled maneuvers in tight spaces, displaying excellent spatial awareness in challenging conditions.
- Assisted with loading/unloading tasks when necessary to maintain schedule adherence and expedite delivery process completion times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
CDL-A Truck Driver
J. B. Hunt
11.2018 - 09.2023
- Company Overview: (C&S Wholesalers)
- Perform pre-trip, en route, post-trip vehicle inspections of all tractor/trailer/cargo and braking systems.
- Train new hires on JB Hunt/C&S Wholesale policies and safe driving, backing maneuvers.
- Strong knowledge of compliance of all traffic laws and FMCSA regulations.
- (C&S Wholesalers)
- Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
- Managed heavy loads safely by securing cargo correctly and verifying weight distribution before departure.
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Displayed strong problem-solving abilities when faced with unexpected challenges such as road closures or weather-related issues.
- Performed skilled maneuvers in tight spaces, displaying excellent spatial awareness in challenging conditions.
- Assisted with loading/unloading tasks when necessary to maintain schedule adherence and expedite delivery process completion times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
OTR Bulk/Tanker CDL-A Driver
Schneider National
04.2018 - 10.2018
- Perform pre-trip, en route, post-trip vehicle inspections of tractor/tanker/hazmat and non hazmat cargo.
- Safely unload various liquid bulk hazardous/non hazardous cargo using a pump or air compressor and various attachments.
- Maintain and wear appropriate PPE as required including fire resistance suit and respiratory masks.
OTR Bulk/Tanker CDL-A Driver
Schneider National
04.2018 - 10.2018
- Perform pre-trip, en route, post-trip vehicle inspections of tractor/tanker/hazmat and non hazmat cargo.
- Safely unload various liquid bulk hazardous/non hazardous cargo using a pump or air compressor and various attachments.
- Maintain and wear appropriate PPE as required including fire resistance suit and respiratory masks.
Security Officer
Securitas Security Services USA
10.2015 - 03.2018
- Company Overview: (Bridgewater Associates, Westport, CT)
- Patrol/Inspect the premises throughout the shift.
- Respond to all property and medical emergencies, provided first aid as needed.
- Monitor a multiple building camera system and investigate piggyback, hold open, door forced alarms with a detailed report for an International Hedge Fund client.
- (Bridgewater Associates, Westport, CT)
Security Officer
Securitas Security Services USA
10.2015 - 03.2018
- Company Overview: (Bridgewater Associates, Westport, CT)
- Patrol/Inspect the premises throughout the shift.
- Respond to all property and medical emergencies, provided first aid as needed.
- Monitor a multiple building camera system and investigate piggyback, hold open, door forced alarms with a detailed report for an International Hedge Fund client.
- (Bridgewater Associates, Westport, CT)
"911" Dispatcher - System Status Controller
American Medical Response
12.2012 - 11.2017
- Answer emergency phone lines and process the information in an accurate, timely, and courteous manner.
- Dispatch calls to appropriate first responding personnel (medical).
- Follow established policies for caller interrogation, information gathering, emergency medical dispatching, call triage, and customer service.
- Follow established policies for radio communications and terminology approved by the FCC. Monitor and immediately answer radio transmissions to ensure crew safety.
- Support and uphold established corporate and local department policies, procedures, objectives, quality improvement, and safety standards.
- Work closely with other first responding agencies including State Police, local Police and Fire departments for various CT cities.
"911" Dispatcher - System Status Controller
American Medical Response
12.2012 - 11.2017
- Answer emergency phone lines and process the information in an accurate, timely, and courteous manner.
- Dispatch calls to appropriate first responding personnel (medical).
- Follow established policies for caller interrogation, information gathering, emergency medical dispatching, call triage, and customer service.
- Follow established policies for radio communications and terminology approved by the FCC. Monitor and immediately answer radio transmissions to ensure crew safety.
- Support and uphold established corporate and local department policies, procedures, objectives, quality improvement, and safety standards.
- Work closely with other first responding agencies including State Police, local Police and Fire departments for various CT cities.
Project Manager/ Assistant Account Manager
Andrews International Security
07.2009 - 02.2012
- Company Overview: (UBS, Stamford, CT; Shelton,CT)
Project Manager/ Assistant Account Manager
Andrews International Security
07.2009 - 02.2012
- Company Overview: (UBS, Stamford, CT; Shelton,CT)
Assistant Account Manager
Securitas Security Services USA
05.1999 - 06.2009
- Company Overview: (UBS)
- Manage 93 employees in the UBS Stamford campus. (HPW 3700)
- Assist the UBS Bluestone (Shelton, CT) Account Manager as needed.
- Update and create Operational Manuals.
- Assist with payroll (ADP).
- Schedule, and oversee Security Officer training and continously monitor they are performing to clients standards.
- Conduct and assist the UBS Regional Security Department with vetting and completing background checks for new employees and vendors/contractors.
- Responsible for the initial and continuous training of all Shift Supervisors and Console Operators.
- Maintain client satisfaction by implementing and maintaining a structured environment.
- Train the Security team and UBS employees the American Red Cross CPR/AED/First Aid curriculum as needed by the client.
- Respond to all medical, fire and security emergencies and provide assistance as needed.
- Prepare Security staff needs reports for UBS Regional Security; Andrews International; Securitas Security.
- Conduct interviews for new hires.
- Manage and monitor the site CCTV recording system (Casi Rusco).
- Conduct incident investigations and prepare incident reports for UBS Regional Security.
- Assist UBS Regional Security with traveler tracking and international travel risks for employees traveling abroad.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between UBS Regional Security and Securitas Branch office.
Assistant Account Manager
Securitas Security Services USA
05.1999 - 06.2009
- Company Overview: (UBS)
- Manage 93 employees in the UBS Stamford campus. (HPW 3700)
- Assist the UBS Bluestone (Shelton, CT) Account Manager as needed.
- Update and create Operational Manuals.
- Assist with payroll (ADP).
- Schedule, and oversee Security Officer training and continously monitor they are performing to clients standards.
- Conduct and assist the UBS Regional Security Department with vetting and completing background checks for new employees and vendors/contractors.
- Responsible for the initial and continuous training of all Shift Supervisors and Console Operators.
- Maintain client satisfaction by implementing and maintaining a structured environment.
- Train the Security team and UBS employees the American Red Cross CPR/AED/First Aid curriculum as needed by the client.
- Respond to all medical, fire and security emergencies and provide assistance as needed.
- Prepare Security staff needs reports for UBS Regional Security; Andrews International; Securitas Security.
- Conduct interviews for new hires.
- Manage and monitor the site CCTV recording system (Casi Rusco).
- Conduct incident investigations and prepare incident reports for UBS Regional Security.
- Assist UBS Regional Security with traveler tracking and international travel risks for employees traveling abroad.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between UBS Regional Security and Securitas Branch office.
Education
Commercial Drivers License -
NETTTS
Bridgeport, CT03.2018
National Emergency Dispatcher - undefined
American Medical Response
New Haven, CT11.2017
CT Certified Advanced EMT - undefined
Bridgeport Hospital
Bridgeport, CT01.2011
Nationally Registered EMT - undefined
Bridgeport Hospital
Bridgeport, CT01.2011
General Educational Degree (G.E.D) - undefined
Wright Tech High School
Stamford, CT01.1998
Skills
- Skilled in utilizing Microsoft Office tools
- Pro-Watch Access Control
- Milestone CCTV
- Relationship building and management
- Competent in processing payroll using WinTeam
- Experienced in patient care during emergencies (EMT)
- Emergency management
- Physical security oversight
- Incident response
- Security officer development
- Skilled in conflict resolution
- Fluent in English and Spanish
Timeline
Security Lead Manager
Harvard Protection Services
09.2024 - Current
CDL Driver-Shipping Dept.
Marmon Utility
02.2024 - 08.2024
Locomotive Engineer
Metro North Railroad
09.2023 - 11.2023
CDL-A Truck Driver
J. B. Hunt
11.2018 - 09.2023
CDL-A Truck Driver
J. B. Hunt
11.2018 - 09.2023
OTR Bulk/Tanker CDL-A Driver
Schneider National
04.2018 - 10.2018
OTR Bulk/Tanker CDL-A Driver
Schneider National
04.2018 - 10.2018
Security Officer
Securitas Security Services USA
10.2015 - 03.2018
Security Officer
Securitas Security Services USA
10.2015 - 03.2018
"911" Dispatcher - System Status Controller
American Medical Response
12.2012 - 11.2017
"911" Dispatcher - System Status Controller
American Medical Response
12.2012 - 11.2017
Project Manager/ Assistant Account Manager
Andrews International Security
07.2009 - 02.2012
Project Manager/ Assistant Account Manager
Andrews International Security
07.2009 - 02.2012
Assistant Account Manager
Securitas Security Services USA
05.1999 - 06.2009
Assistant Account Manager
Securitas Security Services USA
05.1999 - 06.2009
National Emergency Dispatcher - undefined
American Medical Response
CT Certified Advanced EMT - undefined
Bridgeport Hospital
Nationally Registered EMT - undefined
Bridgeport Hospital
General Educational Degree (G.E.D) - undefined
Wright Tech High School
Commercial Drivers License -
NETTTS
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