Jorge Mejia
The Bronx,NY
Summary
Proactive and customer-focused, leveraged strong problem-solving and teamwork skills at McDonald’s to enhance customer satisfaction and efficiency. Demonstrated exceptional time management and communication abilities, contributing to a positive work environment and maintaining high safety standards. Excelled in fast-paced settings, ensuring quality service and fostering client relationships.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald’s
02.2024 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Delivery Driver
DoorDash
06.2023 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
Bronx Collaborative High School
The Bronx, NY06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cleaning
- Cash Handling
- Customer Engagement
- Self-discipline
- Taking Orders
- Flexible Schedule
- Integrity and Honesty
- Initiative and Self-Motivation
- Safety awareness
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Crew Member
McDonald’s
02.2024 - 10.2024
Delivery Driver
DoorDash
06.2023 - 10.2023
Bronx Collaborative High School