Jorge Mendez
QUEENS,NY
Summary
Driven and results-oriented professional with a demonstrated experience in employee relations and workforce transformation.
Currently, a Team Lead in the pharmaceutical industry, ensuring organizational efficiency and proactively identifying process improvement opportunities.
Overview
9
9
years of professional experience
Work History
Processing Lead
Capsule
08.2021 - Current
- Responsible for directing workflow efficiently and ensuring timely execution of all tasks/duties.
- Assist with workflow optimization, strategic planning, cross team collaboration, training and overall performance of the processing department.
- Provide direct and caring feedback to team members.
- Conduct 1:1s, training and refreshers as needed.
- Leverage workflow management tools and resources to optimize staffing assignments/scheduling.
- Ensure all SLA targets are met daily and analyze root cause for missed targets.
- Proposes and implements solutions collaboratively with management.
- Assist with frontline workflow based on operations demand.
- Support process changes by ensuring team members are up to date with new procedures, workflows, and platform/products updates.
Processing Associate
Capsule
11.2020 - 08.2021
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Interpreted and processed medication orders under supervision of pharmacist.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Pharmacy Technician
Healthsource Pharmacy
05.2019 - 11.2020
- Assisted patients in minimizing medical expenses by recommending generic alternative prescriptions medications
- Counted and labeled prescriptions with correct item and quantity
- Communicated instructions to patients
- Solved customer problems in person or over telephone by providing
- Helped pharmacist clear problematic prescriptions and address customer question to keep the pharmacy efficient
- Monitored ordering of pharmacy medication stock and over the counter medication stock.
Labor Relations Manager
Coca Cola FEMSA
01.2017 - 05.2019
- Provide consultation and mediation regarding work-related issues, conflicts and discipline procedures questions
- Negotiate, implement and interpret the local collective agreements
- Lead engagement with employee groups and union representatives that focused on communication, planning and problem solving to ensure excellent employee and labor relations.
- Partnered with 4 unions in the execution of collective bargaining agreements.
- Prepared writing agreements related to interpretation of main clauses of the collective bargaining agreements.
- Reviewed and approved final disciplinary actions, suspensions or termination of employees.
Labor Relations Trainee
Coca Cola FEMSA
03.2015 - 01.2017
- Attend and participate in union meetings.
- Monitor and resolve union requests.
- Prepare and consolidate reports.
- Participate in bargaining agreements.
- Operational support to other areas of HR.
Education
Lawyer -
Universidad Catolica Del Tachira
11.2013
Skills
- Data entry
- Tool knowledge
- Operational efficiency
- Computerized tracking
- Teamwork
- Negotiation
- Analytical skills
- Conflict resolution
- Training and development
- Strategic thinking
- Medical billing
- Active listening
Timeline
Processing Lead
Capsule
08.2021 - Current
Processing Associate
Capsule
11.2020 - 08.2021
Pharmacy Technician
Healthsource Pharmacy
05.2019 - 11.2020
Labor Relations Manager
Coca Cola FEMSA
01.2017 - 05.2019
Labor Relations Trainee
Coca Cola FEMSA
03.2015 - 01.2017
Lawyer -
Universidad Catolica Del Tachira