Jorge Mendez
Layton
Summary
Dynamic professional with a proven track record at Investment Auto Group, excelling in customer service and teamwork. Skilled in optimizing operations and enhancing customer satisfaction through effective problem-solving. Demonstrated strong time management and organizational abilities, leading to improved service delivery and operational efficiency. Committed to fostering collaborative environments and achieving sales goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
Acc Auto Sales
- Collaborated with team members to achieve sales goals and improve overall store performance.
Owner/Operatorof Transportation
Jorgemendez Transport LLC
- Developed operational strategies to optimize transportation routes and reduce costs.
- Managed daily logistics operations, ensuring timely deliveries and customer satisfaction.
- Oversaw fleet maintenance schedules to enhance vehicle reliability and performance.
- Implemented safety protocols to ensure compliance with regulatory standards in transportation.
Transport
Turck World Auto Sales
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Finance Assistant
Turck World Autosales
- Processed invoices and expense reports for timely payments to vendors.
- Assisted in financial reporting and reconciliations to ensure accuracy.
- Managed data entry into accounting software for efficient record-keeping.
- Supported budget preparation by gathering necessary financial information.
- Responded to vendor inquiries regarding payment status and account details.
- Prepared bank deposits and maintained accurate cash handling procedures.
- Collaborated with team members to streamline accounting processes for efficiency.
- Monitored accounts payable and receivable to maintain healthy cash flow.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
Shop Manager and Financial Assistant Sales
Investment Auto Group
06.2023 - Current
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and supervised staff, fostering a collaborative team environment.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Analyzed sales data to identify trends and develop targeted marketing initiatives.
- Established strong vendor relationships to negotiate favorable terms and maintain supply chain efficiency.
- Oversaw financial transactions, ensuring accuracy in billing and cash handling procedures.
- Conducted performance evaluations, providing constructive feedback to enhance employee growth and development.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Developed new promotional campaigns to attract new customers.
Financial Assistant, Transporter, Sales Person Win
Summit Turcks Auto Sales
06.2020 - 2024
- Assisted in processing invoices and expense reports to ensure accurate financial records.
- Supported monthly reconciliations and audits by organizing financial documents and data.
- Collaborated with team members to streamline budget tracking processes for improved efficiency.
- Maintained financial databases, ensuring data integrity and timely updates for reporting purposes.
- Executed daily transactions, adapting quickly to new software tools for enhanced productivity.
- Developed standard operating procedures for routine financial tasks to increase consistency in operations.
- Reviewed financial statements for accuracy, identifying discrepancies and recommending corrections as needed.
- Mentored junior staff on best practices in financial reporting and documentation standards.
- Reconciled statements and accounts and resolved variances.
- Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
Lot Attendant
Summit Fleet
06.2018 - 2021
- Maintained cleanliness and organization of vehicle lots to ensure efficient operations.
- Assisted in vehicle inspection processes to identify maintenance needs and enhance safety standards.
- Managed vehicle movement within the lot, optimizing space and accessibility for customers and staff.
- Collaborated with team members to streamline lot operations, improving turnaround time for service requests.
- Monitored inventory levels of vehicles and supplies, ensuring timely replenishment for operational efficiency.
- Supported customer service initiatives by providing directions and information about available vehicles.
- Implemented safety protocols during vehicle handling to mitigate risks and improve overall safety compliance.
- Trained new staff on lot procedures, promoting best practices in vehicle management and customer interaction.
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Followed safety protocols for personal, guest and automobile safety.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
Transporter
Summit Fleet
06.2018 - 2021
- Operated various transport vehicles in compliance with safety regulations.
- Coordinated timely deliveries to ensure customer satisfaction and service reliability.
- Maintained vehicle cleanliness and conducted routine inspections for operational readiness.
- Assisted in loading and unloading freight, optimizing space for efficient transport.
- Communicated with dispatch to confirm delivery schedules and address route changes.
Window Tinting Tech Detailing Tech
Turck World Autosales
04.2015 - 2018
- Conducted routine inspections on vehicles to ensure safety and functionality.
- Diagnosed technical issues using specialized automotive software and tools.
- Performed maintenance tasks, including oil changes and brake inspections, independently.
- Assisted in training new technicians on equipment use and safety protocols.
- Collaborated with team members to streamline service processes for efficiency improvements.
- Managed inventory of parts and supplies, optimizing stock levels for operational needs.
- Resolved customer inquiries regarding vehicle performance and maintenance procedures.
- Implemented best practices for workflow management, enhancing overall service delivery quality.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Education
High School Diploma -
Douglas High School
Douglas, AZ05.1995
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
Accomplishments
Certified with a commercial license class a with tanker endorsement have my own transporting LLC company
Certification
Commercial license class A tanker endorsement, school bus endorsement hazmat endorsement
Bilingual Spanish and English, read speak and write
Bilingual Spanish and English speak right and read
Languages
Spanish
Native or Bilingual
Timeline
Shop Manager and Financial Assistant Sales
Investment Auto Group
06.2023 - Current
Financial Assistant, Transporter, Sales Person Win
Summit Turcks Auto Sales
06.2020 - 2024
Lot Attendant
Summit Fleet
06.2018 - 2021
Transporter
Summit Fleet
06.2018 - 2021
Window Tinting Tech Detailing Tech
Turck World Autosales
04.2015 - 2018
Sales Associate
Acc Auto Sales
Owner/Operatorof Transportation
Jorgemendez Transport LLC
Transport
Turck World Auto Sales
Finance Assistant
Turck World Autosales
High School Diploma -
Douglas High School