Jorge Mendoza
1347 E. 21st Street,CA
Summary
Dynamic Service Advisor with a proven track record at Tustin Toyota, recognized for enhancing customer satisfaction and retention through exceptional communication and sales expertise. Skilled in managing multiple priorities while exceeding service targets, I leverage strong product knowledge and a goal-oriented mindset to foster trust and loyalty among clients.
Overview
22
22
years of professional experience
Work History
Service Advisor
Land Rover Cerritos
05.2025 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Tustin Toyota
08.2014 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
Toyota of Orange
02.2010 - 08.2014
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
Parts Delivery Driver
Worldpac
01.2004 - 01.2008
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
- Checked parts computer for stock items and initiated special orders.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06-2001
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Excellent communication
- Handling customer complaints
- Goal-oriented mindset
- Customer retention
- Warranty claims process management
- Tech-Savvy
- Sales expertise
- CRM software
- Teamwork and collaboration
- Sales and upselling
- Professional telephone demeanor
- Product knowledge
- Sales closing
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Land Rover Cerritos
05.2025 - Current
Service Advisor
Tustin Toyota
08.2014 - Current
Service Advisor
Toyota of Orange
02.2010 - 08.2014
Parts Delivery Driver
Worldpac
01.2004 - 01.2008
High School Diploma -
Saddleback High School
Similar Profiles
Edward DobbsEdward Dobbs
General Manager at Jaguar Land Rover Flatirons And Land Rover DenverGeneral Manager at Jaguar Land Rover Flatirons And Land Rover Denver
Endri ArapiEndri Arapi
Automotive Technician at Dream Land S.R.L (Jaguar Land Rover)Automotive Technician at Dream Land S.R.L (Jaguar Land Rover)
Pooja NeelgundmathPooja Neelgundmath
Assistant consultant at Tata Consultancy Services(Jaguar Land Rover)Assistant consultant at Tata Consultancy Services(Jaguar Land Rover)
Everett JacksonEverett Jackson
Car Detailer/Car Wash Attendant at Golden Gate Of AmericaCar Detailer/Car Wash Attendant at Golden Gate Of America
Elizabeth MeloElizabeth Melo
Front Desk Coordinator/Administrative Assistant at Albany Saratoga Centers for PainFront Desk Coordinator/Administrative Assistant at Albany Saratoga Centers for Pain