Jorge Mireles Arroyo
San Antonio,TX
Summary
Well-spoken professional with several years of experience supporting companies with up to several customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Uber Partner
Uber Eats
08.2024 - Current
- Managed customer complaints professionally and courteously.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Maintained valid driver's license at all times according to state regulations.
Line Cook
Mama Margie’s
03.2024 - 07.2024
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Stocked and restocked kitchen supplies as needed.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Adhered to sanitation policies at all times when handling food products.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Agent Services Representative
Alorica
01.2019 - 08.2020
- Handled escalated calls from other agents or supervisors when necessary.
- Updated customer accounts with new or changed contact information.
- Assisted customers with product selection based on their needs.
- Resolved customer complaints by investigating issues and providing solutions.
- Maintained records of customer interactions and transactions for future reference.
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Processed payments for customers using the company's payment system.
- Answered customer inquiries in a timely and professional manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Electrical Apprentice
JC Electrical
10.2012 - 10.2018
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Education
High School Diploma -
Academy of Creative Education
San Antonio, TX06-2018
Skills
- Time Management
- Customer Service
- Efficiency and Time Management
- Complaint resolution
- Product Upselling
- Answering questions
- Call Center Operations
- FLUENT IN SPANISH
Timeline
Uber Partner
Uber Eats
08.2024 - Current
Line Cook
Mama Margie’s
03.2024 - 07.2024
Agent Services Representative
Alorica
01.2019 - 08.2020
Electrical Apprentice
JC Electrical
10.2012 - 10.2018
High School Diploma -
Academy of Creative Education