Jorge Morales
Summary
Dynamic leader with extensive experience at Home Depot, adept in Operations Management and Team Leadership. Excelled in enhancing operational efficiency and employee motivation, leading to significant improvements in performance outcomes and customer satisfaction. Skilled in supply chain logistics and conflict resolution, consistently delivering projects within financial constraints and fostering a culture of accountability and growth. Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager- Supply Chain
Home Depot
08.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Distribution Supervisor
Home Depot
11.2020 - 08.2022
- Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
- Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand.
- Increased customer satisfaction rates through timely and accurate order fulfillment.
- Assisted in the implementation of a new Warehouse Management System, resulting in improved data accuracy and visibility.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Developed and managed operating budget, meeting department goals.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Worked closely with personnel, customers, and contractors to resolve problems.
Operations Associate Manager Store
Home Depot
01.2015 - 11.2020
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
- Led cross-functional projects aimed at improving overall retail operations efficiency and profitability.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Boosted customer interest by organizing and executing retail promotions in line with company objectives.
- Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
- Maintained tasting room retail area and created merchandise displays.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
- Strengthened relationships with key retail partners by providing tailored marketing support and resources.
- Oversaw daily operations, ensuring smooth functioning of all retail departments.
Department Supervisor Retail
Home Depot
04.2011 - 01.2015
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
- Led cross-functional projects aimed at improving overall retail operations efficiency and profitability.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Improved overall efficiency by implementing new retail lending strategies and techniques.
- Strengthened relationships with key retail partners by providing tailored marketing support and resources.
- Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
- Planned and executed engaging retail training sessions and other store-based educational events.
- Enhanced retail staff performance by conducting comprehensive training sessions on product knowledge and sales techniques.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
Store Owner- Celmart
Celmart
05.1997 - 02.2011
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
Education
Associate of Arts - Business Administration
Southwest Texas Junior College
Uvalde, TXSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Management
- Performance monitoring
- Employee Motivation
- Policies and procedures implementation
- Supply chain logistics
- Expense Reports
- Cultural Awareness
- P&L Management
- Supply Chain Management
- Supply chain distribution
- Process flows
- Warehouse Operations
- Performance reporting
- Unsurpassed work ethic
- Goal Setting
Certification
Excel, Powerpoint, Outlook, and all the operating systems within HD.
Timeline
Operations Manager- Supply Chain
Home Depot
08.2022 - Current
Distribution Supervisor
Home Depot
11.2020 - 08.2022
Operations Associate Manager Store
Home Depot
01.2015 - 11.2020
Department Supervisor Retail
Home Depot
04.2011 - 01.2015
Store Owner- Celmart
Celmart
05.1997 - 02.2011
Associate of Arts - Business Administration
Southwest Texas Junior College