JORGE MORALES
Las Vegas,NV
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. I have worked in an office and warehouse setting directly in charge of the customer experience. I learned how to combine my bar and restaurant customer service with an office and field setting and love the dynamic and relationships I can build with customers.
Overview
24
24
years of professional experience
Work History
Back Server
Joels Chophouse
10.2024 - 05.2025
- Enhanced customer satisfaction by promptly delivering food and beverages to tables.
- Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
- Maintained a clean dining environment for guests through efficient table clearing and resetting tasks.
- Optimized workflow for servers through effective communication with kitchen staff regarding special requests or dietary restrictions from guests.
Bartender
The Mirage Hotel
10.2007 - 07.2024
- I worked with my colleagues as a team in providing a memorable customer experience by taking orders of beverages and menu courses, and fulfilling them to the customer's specifications
- Create and recreate beverages both alcoholic and nonalcoholic to suite each customer's different tastes
- Keep up to date records of supplies and customer receipts
- Stay up to date of any new regulations or company policies that should be enforced, as well as up to date with city and health code regulations
- I maintain a cash drawer with integrity and serve alcohol responsibly.
Office and Warehouse Manager
ABP Electrical
03.2020 - 06.2021
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Visited customers on site to work through their concerns or any customer service related issue.
- Ensure projects being installed or that were scheduled for that day had customer sign off, all contracts on file, and designs and permits ready.
- Follow up with customer's post service to ensure their satisfaction with our company.
The Golden Nugget
12.2000 - 10.2007
Education
High School Diploma - Hospitality
Los Ángeles High School
Los Angeles, CA05.2020
Skills
- Responsible Alcohol Service
- Customer experience ambassador
- Scheduling Management
- Team Building
- Great Communication
- Pragmatic Thinker
- Customer relations
- Fast paced environment
LANGUAGES
English/Spanish
Timeline
Back Server
Joels Chophouse
10.2024 - 05.2025
Office and Warehouse Manager
ABP Electrical
03.2020 - 06.2021
Bartender
The Mirage Hotel
10.2007 - 07.2024
The Golden Nugget
12.2000 - 10.2007
High School Diploma - Hospitality
Los Ángeles High School
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