Jorge Moreno
Livingston,TX
Summary
Offering positive attitude and quick learning ability, eager to develop in gaming environment. Brings understanding of customer service and ability to quickly adapt to new systems and procedures. Ready to use and develop communication and problem-solving skills in gaming shift supervisor role. Developed skills in high-energy gaming environment, focusing on customer service and operational efficiency. Proven ability to interact effectively with diverse groups and manage tasks under pressure. Seeking to leverage these transferable skills in new, dynamic field.
Overview
7
7
years of professional experience
Work History
Gaming Attendant
Naskila Gaming
03.2024 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Improved overall guest satisfaction by offering personalized assistance during their visits to the gaming floor.
Server/Cashier
Naskila Gaming
08.2017 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Livingston High School
Livingston, TX05.2017
Skills
- Strong work ethic
- Quick decision making
- Age verification
- Cash handling proficiency
- Responsible gambling practices
- Promotions and events
- Customer service expertise
- Gaming industry awareness
- Stress management
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Gaming Attendant
Naskila Gaming
03.2024 - Current
Server/Cashier
Naskila Gaming
08.2017 - 03.2024
High School Diploma -
Livingston High School
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