Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JORGE NAVA

Wyoming,MI

Summary

Dedicated professional skillful in sample collection, data recording and instrument calibration. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 5 years of experience and success in working within fast-paced pharmacy settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Surplus Lines Associate I

Acrisure LLC
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Reviewed and analyzed client data and accurately entered surplus lines tax filings.
  • Organized, sorted, and checked input data against original documents.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
  • Collaborated with senior team members to develop solutions for complex tax issues, ensuring compliance and minimizing liabilities.
  • Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
  • Researched and analyzed specialized tax laws, rules and regulations by state in order to ensure accurate tax filings.
  • Maintained complete records of client tax filings and supporting documentation in secured areas.
  • Identified and resolved potential audit red flags to minimize risk of state audits.
  • Facilitated integration of modern tax software with client accounting software.
  • Enhanced accuracy by streamlining processes and implementing quality control measures.
  • Reviewed high-priority cases with heightened attention to detail, mitigating potential risks associated with non-compliance issues.
  • Created spreadsheets for more efficient recordkeeping.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Support Specialist

Acrisure
01.2024 - 09.2024
  • Streamlined support procedures for quicker response times, resulting in higher client retention rates.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Collected premiums on or before effective date of coverage.
  • Issued certificates of insurance in a timely manner to ensure business runs smoothly.
  • Dealt with various insurance carriers, brokers, agencies and drivers in order to keep coverage active and accurate.
  • Provided drivers hauling a load with certificates of liability, load exclusions and other coverage documents.

Accessioning Technician

Nxgen Mdx
11.2020 - 08.2023
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Participated in lab meetings and project presentations.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Troubleshot and resolved equipment and process issues.
  • Trained and supervised junior technicians in laboratory protocols.
  • Provided support and guidance to junior lab staff.
  • Cooperated with other technicians to develop and test new protocols.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Processed patient specimens according to priority and documented results.
  • Collaborated with other departments to establish cohesive laboratory operations.

Warehouse Picker

Amazon
04.2020 - 06.2020
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pre-assembled containers to be easily selected by packing associates.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Pharmacy Technician

Meijer Pharmacy
05.2015 - 02.2020
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Performed technical processes required to dispense medications to patients.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Reconstituted oral liquids.
  • Efficiently operated cash register and handled cash, checks, and charge transactions.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Received and accurately processed written prescriptions from customers using RxEVO computer system.
  • Hand counted control medications, measured liquids and reconstituted antibiotics.
  • Assessed the correct identity, strength and purity of medications.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Assisted patients with a language barrier by providing service in Spanish.

Spanish Tutor

Calvin College
09.2018 - 05.2019
  • Created fun and challenging lesson plans to help students enjoy learning process.
  • Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
  • Collaborated with school teachers to help students achieve Spanish language mastery.
  • Spearheaded group tutoring sessions to help students struggling in similar areas.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Tracked learning progress in order to identify opportunities to enhance tutoring methods and help students achieve goals.
  • Supported teacher instruction by discussing concepts and creating custom practice questions.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.

General Merchandise Clerk

Meijer
07.2014 - 05.2015
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Supplied daily support to the buyer and assistant buyer.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.
  • Loaded and unloaded merchandise using a ladder and pallet jack.

Education

Bachelor of Arts - Kinesiology

Calvin College
Grand Rapids, MI
05.2019

High School Diploma -

Wyoming High School
Wyoming, MI
05.2014

Skills

  • Proficiency in Spanish
  • Data entry
  • Mail sorting
  • Manual and automated medication dispensing
  • Self-starter
  • Regulatory compliance
  • Specimen Handling
  • Quality Control Standards
  • Specimen Recording
  • Accurate Recordkeeping
  • Google Docs
  • Specimen and Sample Preparation
  • Computer Billing Systems
  • Data Analysis and Documentation
  • Updating medication histories
  • Team collaboration
  • Adaptable learner
  • Pharmacy and customer records management
  • HIPAA Trained
  • Multitasking
  • Patient confidentiality
  • Prescription filling training
  • HIPAA Regulations
  • Anatomy
  • Cash register
  • Multitasking
  • Physiology
  • Prescription filling
  • Order picking and processing
  • MS Office
  • Patient Profiles
  • Electronic Medical Record (EMR) Systems

Certification

Computer Literate

CPR Certified

Fluent in Spanish

Timeline

Surplus Lines Associate I

Acrisure LLC
09.2024 - Current

Support Specialist

Acrisure
01.2024 - 09.2024

Accessioning Technician

Nxgen Mdx
11.2020 - 08.2023

Warehouse Picker

Amazon
04.2020 - 06.2020

Spanish Tutor

Calvin College
09.2018 - 05.2019

Pharmacy Technician

Meijer Pharmacy
05.2015 - 02.2020

General Merchandise Clerk

Meijer
07.2014 - 05.2015

Bachelor of Arts - Kinesiology

Calvin College

High School Diploma -

Wyoming High School

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