JORGE NEGRON

• Drove operational excellence while maintaining a safety-focused environment that supported exceptional end-to-end customer service.
• Acted as a safety advocate by identifying and addressing safety concerns and ensuring compliance with company and regulatory standards.
• Set team and individual performance goals aligned with departmental and corporate objectives.
• Coached and mentored frontline team members to enhance service delivery, operational knowledge, and cultural behaviors.
• Fostered strong, respectful relationships with employees to promote engagement, integrity, and accountability.
• Allocated resources effectively to support safe and efficient operations.
• Conducted self-audits, observations, and root-cause investigations to ensure operational reliability and continuous improvement.
• Promoted cross-departmental communication to align teams toward shared operational goals.
• Additional Roles at American Airlines

Line CSM – LAX

• Ensured full compliance with company safety procedures and policies.
• Supervised flight operations and ensured teams had the necessary tools and resources to perform their duties.
• Conducted regular briefings with frontline team members regarding new company policies and safety practice reminders.
• Maintained constant communication with the control tower, Customer Service Managers, Maintenance, and vendors to support smooth operational flow.

Bagroom CSM

• Extensive knowledge of bagroom setup, pier assignments, and operation of PRIME, DEVIATE, RAPTOR, BOSS, TLINK, and NET TRACER systems.
• Strong understanding of the LAX baggage system functionality and operational flow.
• Built effective relationships with Baggage Managers from other airlines and airport vendors responsible for inter-terminal baggage transfers.
• Served as Primary Bagroom Manager for over three years, overseeing baggage performance and workflow.
• Strong understanding of MBR (Mishandled Baggage Ratio) performance metrics and strategies to achieve targets.

ABR CSM & Ramp Allocator

• Deep knowledge of GSRT and task assignment processes for ABR drivers and ramp teams.
• Coordinated ramp resources to ensure safe, timely, and efficient aircraft servicing.

ASM CSM

• Knowledgeable in Taxi Tow operations, aircraft parking logistics, and movement coordination.
• Managed the logistical challenges associated with aircraft repositioning and overall ramp flow.

• Managed and coordinated hub/gateway ramp operations to ensure safe, timely, and cost-effective aircraft ground handling.
• Implemented and oversaw quality control programs across all ramp operational areas.
• Maintained operational records including volume, damages, safety incidents, and productivity metrics; collaborated with business partners to improve performance.
• Managed hiring, coaching, training, and development of ramp personnel.
• Oversaw loading and unloading of ULDs and bulk cargo.
• Ensured compliance with company audit requirements.
• Served as Airline Safety Auditor for North/Central America and the Caribbean.

• Oversaw daily ramp operations including gate, online center, bagroom, cargo center, and dispatch.
• Supported irregular operations and monitored vendor performance and aircraft safety.
• Ensured compliance with airport and aircraft security regulations.
• Coordinated aircraft cleaning, catering, and crew transportation.
• Ensured cargo and baggage loading accuracy per LIR (Loading Instruction Record).

• Managed documentation and tracking of lost, damaged, or unclaimed baggage.
• Resolved baggage issues impacting operations and coordinated reimbursements when applicable.
• Communicated proactively with passengers regarding baggage status.
• Maintained OHD inventory and processed items through the World Tracer system.
• Coordinated baggage deliveries with vendors.

• Assisted passengers with inquiries, ticketing, check-in, and boarding.
• Sold, quoted, and reissued tickets while ensuring cabin accommodations.
• Prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.
• Performed gate duties including announcements, ticket checks, and cabin security confirmation.
• Processed and secured passenger luggage.