Jorge Nieto Maldonado

• Successfully launched a client program from the ground up, including recruitment, training, and operational setup.

• Designed and implemented training strategies, performance metrics, and operational policies, improving

efficiency and reducing attrition.

• Coached and mentored agents, fostering professional growth and raising overall team performance.

• Partnered with senior leadership to align strategies with client goals, consistently surpassing KPIs.

• Established a culture of discipline and high standards, ensuring excellence in service delivery.

• Appointed to a supervisory role despite part-time status, based on extensive experience in leadership and sales

strategy.

• Developed and executed sales plans that increased customer engagement and revenue.

• Applied advanced customer service expertise, creating loyal clients and driving repeat business.

• Provided coaching and guidance to team members, ensuring consistent performance and professional growth.

• Guided guests through product selection, maximizing upsell opportunities and revenue growth.

• Delivered outstanding guest service, quickly resolving concerns and enhancing satisfaction.

• Consistently exceeded sales targets, earning recognition for performance excellence.

• Delivered technical support and tailored sales solutions, surpassing sales quotas.

• Maintained high customer satisfaction through empathy and problem resolution.

• Promoted to Peer Advisor within 3 months for leadership potential.

Peer Advisor (Team Mentor) | Apr 2024 – Oct 2024

• Acted as the first level of leadership, mentoring new hires and supporting performance improvements.

• Conducted coaching sessions, monitored quality, and provided feedback to raise team efficiency.

• Contributed to training design, enhancing onboarding and knowledge retention.

• Directed all store operations, including hiring, training, and leading staff to surpass sales targets.

• Introduced strategic sales campaigns that boosted revenue and customer loyalty.

• Cultivated a culture of responsibility and excellence, ensuring consistent growth.

• Supervised a team of 20+ agents, driving customer satisfaction and sales growth.

• Implemented best practices that improved KPIs, service ratings, and operational efficiency.

• Collaborated across departments to align sales and service strategies with company objectives.