Jorge Nino Salazar
Conroe,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Executive Housekeeper
Mastercorp Resort Housekeeping Services
Conroe, TX
05.2023 - Current
- Managed lost and found property according to company policy and procedure.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Supervised and coordinated the activities of housekeeping staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Participated in ongoing educational opportunities to stay current on industry trends and best practices.
- Prepared and distributed assignment sheets to assigned staff.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with maintenance team on damages to repair.
- Communicated with customers about requests for additional supplies or cleaning services.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Sorted and counted linens and organized in storage areas.
- Reported damage or theft of hotel property to management.
Assistant Executive Housekeeper
Mastercorp Resort Housekeeping Services
Galveston, TX
04.2022 - 05.2023
- Inspected guestrooms to ensure they met hotel standards.
- Trained new staff in cleaning methods and proper use of equipment.
- Ensured all safety regulations were followed by team members.
- Maintained records of room status, occupancy rates, and revenue generated from housekeeping services.
- Coordinated with other departments for special requests or repairs needed in the rooms.
- Supervised daily activities of employees including assigning tasks and checking work performance.
- Created schedules for staff according to occupancy levels and budgeting needs.
- Resolved customer complaints in a professional manner.
- Assisted with interviewing potential candidates for open positions on the housekeeping staff.
- Analyzed feedback from guests regarding housekeeping service quality and implemented changes accordingly.
- Performed administrative duties such as filing documents, preparing reports.
Dispatch, Supervisor
Mastercorp Resort Housekeeping Services
Galveston, TX
08.2019 - 04.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Facilitated on-schedule movement of trains, according to train orders and schedules.
Housekeeping Supervisor
TownePlace Suites by Marriott
Galveston, TX
12.2017 - 08.2019
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Laundry Attendant
Landry's
Galveston, TX
06.2017 - 11.2017
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Used different types of machines and computer-operated models to complete laundry loads.
- Transported laundry in carts and sorted dirty items by load type.
- Separated and sorted dirty laundry.
- Collected soiled linens and clothing and delivered clean loads by using carts.
- Supervised and trained junior laundry employees.
Hotel Supervisor
Chicamocha SAS
Bucaramanga, Santander - Colombia
02.2015 - 01.2017
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Univercity, Profecional - Social Comunication
UFPS
Cucuta - Colombia03.2017
High School Diploma -
Jorge Isaac
Bucaramanga, Colombia11.2010
Some College (No Degree) - Consumer Merchandising
U.C.C
Bucaramanga, SantanderSkills
- Health and Safety Regulations
- Staff Management
- Route Planning and Adjustment
- Effective Communications
- Staff Evaluations
- Department Coordination
- Cleaning Practices
- Conflict Resolution
- Clear Communication
- Problem Solving
- Decision Making
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Executive Housekeeper
Mastercorp Resort Housekeeping Services
05.2023 - Current
Assistant Executive Housekeeper
Mastercorp Resort Housekeeping Services
04.2022 - 05.2023
Dispatch, Supervisor
Mastercorp Resort Housekeeping Services
08.2019 - 04.2022
Housekeeping Supervisor
TownePlace Suites by Marriott
12.2017 - 08.2019
Laundry Attendant
Landry's
06.2017 - 11.2017
Hotel Supervisor
Chicamocha SAS
02.2015 - 01.2017
Univercity, Profecional - Social Comunication
UFPS
High School Diploma -
Jorge Isaac
Some College (No Degree) - Consumer Merchandising
U.C.C