Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Ochoa

Jorge Ochoa

Dallas,TX

Summary

With strong bilingual communication skills and a tech-savvy approach, I excel in team leadership, project management, and strategic planning to drive operational success. My expertise in Google Workspace, data analysis, and KPI monitoring supports informed decision-making and process improvement. I have a proven track record in performance evaluation, budget management, and risk management, ensuring operational efficiency and cost control. Through staff development, coaching, and mentoring, I foster employee engagement and succession planning. My ability to build relationships, manage cross-functional teams, and implement compliance management strategies ensures smooth operations. Additionally, I am skilled in crisis management, conflict resolution, and emergency response, maintaining a structured and productive work environment.

Overview

10
10
years of professional experience

Work History

LEAD OPERATION MANAGER 2

UPS
07.2017 - Current
  • Drove team performance by setting clear objectives and monitoring progress effectively.
  • Improved productivity through strategic planning and resource allocation.
  • Developed comprehensive strategies for achieving business goals.
  • Enhanced team collaboration, implementing regular meetings and feedback sessions.
  • Coordinated departmental activities to align with organizational objectives.
  • Fostered positive work culture, promoting open communication and teamwork.
  • Implemented training programs to enhance employee skills and efficiency.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Led cross-functional teams for successful completion of projects.
  • Enhanced operational efficiency by streamlining processes and eliminating redundancies.
  • Oversaw recruitment and onboarding processes to build a strong workforce.
  • Improved team morale by recognizing achievements and addressing concerns.
  • Developed performance metrics to track progress and drive improvements.
  • Achieved operational targets, maintaining high standards of quality and efficiency.
  • Coordinated resources and schedules to ensure timely project delivery.
  • Enhanced staff performance with regular training and development sessions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

TEAM LEAD CASHIER / HEAD LINE CHEF

WHATABURGER
01.2015 - 06.2017
  • Improved team cohesion by organizing regular team-building activities.
  • Facilitated communication between departments, enhancing collaboration.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Utilized culinary techniques to create visually appealing dishes.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Disciplined and dedicated to meeting high-quality standards.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Spearheaded special event menu planning, customizing offerings to cater to unique guest preferences or dietary requirements.
  • Increased customer satisfaction with well-executed dishes, maintaining consistent quality and presentation standards.
  • Trained new employees on kitchen procedures, promoting adherence to established protocols for cleanliness and organization.
  • Upheld strict adherence to recipe guidelines, ensuring consistency in taste and quality across all menu offerings.
  • Managed food preparation processes during high-volume periods while ensuring prompt service delivery without compromising dish quality or presentation standards.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Devised and implemented processes and procedures to streamline operations.

Education

High School Diploma -

GRAND PRAIRIE HIGH SCHOOL
GRAND PRAIRIE
05-2017

Skills

  • Bilingual
  • Tech Savvy
  • Experience with Google workspace
  • Team leadership
  • Project management
  • Strategic planning
  • Performance evaluation
  • Budget management
  • Operational oversight
  • Conflict resolution
  • Decision making
  • Resource allocation
  • Staff development
  • Goal setting
  • Process improvement
  • Risk management
  • Communication strategy
  • Time management
  • Relationship building
  • Quality assurance
  • Organizational skills
  • Cross-functional collaboration
  • Data analysis
  • Compliance management
  • KPI monitoring
  • Employee engagement
  • Crisis management
  • Networking skills
  • Delegation skills
  • Meeting facilitation
  • Customer service
  • Team motivation
  • Diversity management
  • Cost control
  • Succession planning
  • Performance metrics
  • Workflow optimization
  • Feedback delivery
  • Operational efficiency
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Documentation and reporting
  • Operations management
  • Cross-functional teamwork
  • Performance evaluations
  • Emergency response
  • Safety procedures
  • Coaching and mentoring
  • Inventory management
  • Employee onboarding

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

LEAD OPERATION MANAGER 2

UPS
07.2017 - Current

TEAM LEAD CASHIER / HEAD LINE CHEF

WHATABURGER
01.2015 - 06.2017

High School Diploma -

GRAND PRAIRIE HIGH SCHOOL

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Jorge Ochoa