Jorge Oliver
Pittsburgh,PA
Summary
Sales Engineer with a proven track record in sales, account management and customer satisfaction. Technical aptitude and experience in the office as well as on site with customers. Eager to gain experience, learn new skills, and expand capabilities as a young professional.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Engineer
Sealing Specialists and Service
06.2021 - Current
- Establish trustworthy relationships with key clients for repeat business and referrals, cultivating a strong network within Pittsburgh's seal industry.
- Manage orders through every step of procurement, production (when applicable), and delivery for quality assurance.
- Gather valuable feedback from clients on seal performance, sharing insights with associates for continuous improvement efforts.
- Provide technical support to customers during pre-sales consultations, addressing concerns, and offering tailored.
- Improvedoverall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner
- Current Flowserve Mechanical Seal Expert and Repair Technician at Sealing Specialists, working closely with Flowserve rep to ensure proper handling of seals and increase sale opportunities
Education
Bachelor of Science - Mechanical Engineering
Pennsylvania State University
State College, PA05.2020
Skills
- CAD Drafting
- Customer Support
- Technical Troubleshooting
- Bid preparation
- Cost Estimations
- Teamwork and Collaboration
- Organizational Skills
- Account Management
- Product Development
Accomplishments
- Curated accounts to increase annual revenue while ensuring customer satisfaction.
- Exceeded profit targets by 22% in 2023.
- Successfully designed Tank Roll Seal Assemblies which developed into reoccurring orders with substantial profit margins.
- Developed user-friendly pricing generator for quotation of products produced in-house, decreasing overall quote turn around time for the sales team.
Languages
Spanish
Native or Bilingual
Certification
- Solidworks CAD Design Associate (CWSA)
- Pump and Mechanical Seals Principles (Proctored by Flowserve - ESG)
- Flowserve Product Training
- Forklift Certification
Timeline
Sales Engineer
Sealing Specialists and Service
06.2021 - Current
Bachelor of Science - Mechanical Engineering
Pennsylvania State University
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