Jorge Oliveras
St. Cloud,FL
Summary
Dynamic professional with extensive experience at Universal Orlando Resort, excelling in visual merchandising and inventory management. Proven track record in enhancing customer satisfaction through effective product replenishment and employee training. Strong communicator and problem solver, dedicated to maintaining safety compliance and optimizing storage solutions for improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Merchandise Stocker/Trainer
Universal Orlando Resort
08.2019 - Current
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities
- Trained new team members on company polices and procedures.
Cash Coordinator
Universal Orlando Resort
09.2024 - 11.2024
- Completed audits regularly to ensure there were no cash variances.
- Delivered Spot Talks daily to ensure the team were up to date on company standards and any new polices that were in place.
- Performed multiple cash pickups daily to ensure cash tills were not overflowing.
- Supported team members on the sales floor with any Guest service situations as well as approving returns.
- Made cash tills for all registers and ensured that all opening procedures were complete.
- Ensured that all cash and paper work was approved and dropped during closing procedures.
Line Cook
Stone Bridge Tavern
11.2017 - 06.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Dishwasher
Universal Orlando Resort
08.2017 - 11.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Skills
- Visual merchandising
- Inventory management
- Product replenishment
- Storage optimization
- Employee training
- Team collaboration
- Time management
- Communication skills
- Cash handling
- Conflict resolution
Timeline
Cash Coordinator
Universal Orlando Resort
09.2024 - 11.2024
Merchandise Stocker/Trainer
Universal Orlando Resort
08.2019 - Current
Line Cook
Stone Bridge Tavern
11.2017 - 06.2019
Dishwasher
Universal Orlando Resort
08.2017 - 11.2017
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