Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Olvera

San Antonio,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Tinter

Nissan Of New Braunfels
04.2023 - 03.2024
  • Reduced glare and heat inside vehicles with the precise application of window tints, increasing driver comfort.
  • Collaborated with team members to complete large-scale fleet projects in a timely manner, ensuring client deadlines were met.
  • Expertly consulted with clients to determine optimal tint shade based on individual needs, preferences, and local regulations.
  • Improved customer satisfaction by providing timely and accurate automotive window tinting services.

Project Manager

NT Group
11.2020 - 04.2023
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Education

High School Diploma -

Winston Churchill High School
San Antonio, TX
05.2013

Skills

  • Customer Service
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Client Relations
  • Customer satisfaction measurement
  • Microsoft Outlook
  • Follow-up skills

Languages

Spanish
Native or Bilingual

Timeline

Tinter

Nissan Of New Braunfels
04.2023 - 03.2024

Project Manager

NT Group
11.2020 - 04.2023

High School Diploma -

Winston Churchill High School

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Jorge Olvera