Jorge Ordaz
Palmdale,CA
Summary
- Energetic employee who offers customer service and resolution expertise paired with outstanding time management and multitasking skills.
- Diligent worker with multiple years of experience helping customers with returns and refunds and resolving common complaints.
- Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales and Service Associate
24 Hour Fitness
Palmdale, CA
01.2022 - Current
- Participating in promotional activities and events to attract new members to the gym. This could involve outreach efforts such as distributing flyers, attending community events, or participating in membership referral programs.
- Providing excellent customer service to both current and potential members. This includes answering questions, addressing concerns, and providing assistance with equipment usage or facility amenities.
- Working to retain current members by ensuring their satisfaction with the gym facilities and services.
- Assisting with the maintenance and cleanliness of the gym facilities.
- Completing various administrative tasks such as processing membership paperwork, updating member accounts, and maintaining accurate records of membership sales and cancellations.
- Meeting or exceeding sales goals set by the management team. Involved actively seeking out new leads, following up with potential members, and utilizing effective sales techniques to close deals.
Advanced Crew Lead
Chick Fil A
Valencia
08.2020 - 08.2023
- Overseeing the preparation of Chick-fil-A menu items according to company standards.
- Directing the cooking and production processes to ensure that orders are prepared efficiently and in a timely manner, especially during peak hours. Would supervise kitchen staff to maintain speed and accuracy.
- Monitoring food quality throughout the cooking and preparation process to ensure that all items meet Chick-fil-A's standards for freshness, taste, and appearance.
- Overseeing the maintenance and cleaning of kitchen equipment and ensuring that it is in good working condition.
- Training kitchen staff on food preparation techniques, safety procedures, and sanitation practices
- Managing kitchen operations during shifts, including assigning tasks to kitchen staff, coordinating food preparation schedules, and ensuring that orders are completed accurately and on time.
- Facilitating communication between kitchen staff and front-of-house team members to ensure smooth coordination of food orders and minimize wait times for customers.
- Ensuring compliance with all food safety regulations and Chick-fil-A's standards for cleanliness and hygiene.
- Addressing any issues or challenges that arise during kitchen operations, such as equipment failures, staffing shortages, or customer complaints, and taking proactive steps to resolve them effectively.
Cashier
Cinnabon
03.2018 - 02.2020
- Preparing Cinnabon's signature cinnamon rolls and other menu items according to standard recipes and procedures.
- Providing excellent customer service by greeting customers, taking orders, and answering any questions they may have about the menu. Also including handling transactions at the P.O.S (Point Of Sale) and ensuring that customers have a positive experience at the store.
- Adhering to food safety and sanitation guidelines to ensure that all food products are prepared and stored safely.
- Keeping the store clean and organized throughout the day by sweeping, mopping, wiping down surfaces, and emptying trash bins.
- Following Cinnabon's standard operating procedures for food preparation, safety, and customer service.
- Working collaboratively with other team members to ensure smooth operations and provide support as needed. This includes assisting with tasks outside of your primary responsibilities during busy periods or when extra help is required.
Education
Bachelor of Arts - Communications
University of Hawaii At Manoa
Honolulu, HI05-2024
General Education - Computer Management Systems
Antelope Valley College
Lancaster 05-2020
Skills
- Accurate cash handling
- Skilled data entry
- Workplace safety
- Customer Relationship Management (CRM)
- Excellent time management
- POS System Operation Proficiency
- Strong customer service skills
- Precise attention to detail
- Excellent oral communication
- Reliable and responsible
- Friendly and helpful
- Effective problem-solving
Timeline
Sales and Service Associate
24 Hour Fitness
01.2022 - Current
Advanced Crew Lead
Chick Fil A
08.2020 - 08.2023
Cashier
Cinnabon
03.2018 - 02.2020
Bachelor of Arts - Communications
University of Hawaii At Manoa
General Education - Computer Management Systems
Antelope Valley College