Jorge Ortega
Tucson,AZ
Summary
With over 10 years of experience, I'm a customer service professional driven by building lasting relationships and exceeding expectations. Proficient in troubleshooting tech issues and ensuring smooth operation of home systems, I focus on client satisfaction. Skilled in clear communication of technical concepts, I facilitate proactive problem-solving and excel at turning clients into satisfied advocates. My background includes providing support at Apple and managing a contracting business, serving over 150 clients with various repairs. Each role has contributed to honing my technical skills and a commitment to exceeding expectations. Thriving in collaborative environments, I emphasize safety, quality, and a positive attitude. Whether it's training clients, collaborating with teams, or managing daily operations, I bring a proactive approach and a dedication to excellence. My versatile experience aligns with the demand for transferable customer service skills and technical proficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
Envision Security
10.2022 - Current
- Ensured client security and system uptime through skilled installation, maintenance, and repair of diverse alarm systems.
- Empowered clients with confidence by providing clear communication and training on system operation.
- Collaborated seamlessly with sales and support teams to deliver a smooth and positive client experience.
- Maintained meticulous service records for transparency and accountability.
Owner
Ortega Contracting Services
03.2017 - 02.2021
- Managed all aspects of residential building maintenance for over 150 units, ensuring functionality, resident safety, and cost-effectiveness .
- Secured cost-effective vendor and supplier contracts through strong negotiation skills.
- Implemented meticulous maintenance plans to optimize performance and comfort of HVAC systems and facilities.
- Prioritized and enforced stringent safety measures and quality standards, consistently delivering exceptional results.
- Built and led a dedicated team by managing daily operations, including hiring and training staff.
Apple Home Advisor
Apple Inc
01.2015 - 12.2017
- Consistently achieved exceptional customer satisfaction ratings, exceeding targets by maintaining a 90-100% satisfaction rate.
- Resolved customer inquiries efficiently via phone and email, demonstrating strong problem-solving and communication skills.
- Maintained accurate customer data while streamlining processes through teamwork, ensuring a positive customer experience.
- Consistently exceeded service level agreements by effectively managing over 50 daily interactions.
- Collaborated with colleagues to develop strategies for improving overall service quality and customer retention.
Quickbooks Online Representative
Intuit
02.2012 - 01.2013
- Provided comprehensive technical support and exceptional customer service to QuickBooks Online users.
- Resolved complex financial and tax-related issues effectively, leveraging expertise gained through in-depth training.
- Built strong customer rapport through excellent communication and interpersonal skills, ensuring a positive customer experience.
- Demonstrated proficiency in all aspects of QuickBooks Online, including accounting, bookkeeping, and tax preparation, consistently exceeding customer expectations.
Co-Founder, Business Development
FundRaise .Com
01.2011 - 12.2012
- Co-designed a comprehensive event management fundraising platform, ensuring it met client needs.
- Represented organization at industry conferences and events.
- Built strong client relationships by providing in-depth account management and strategic consulting on event management and fundraising.
- Developed and implemented growth strategies to increase client engagement, retention, and expand the client base through partner relationships.
Education
High School Diploma -
Sabino High School
Tucson, AZ04.2006
Some College - Computer Networking
Pima Community College
Tucson, AZ03.2008
Some College - Business Management
DeVry University
Online2010
Certification - Cyber Operations And Warfare
University of Maryland - College Park
Online01.2026
Skills
Computer Skills:
- Operating Systems (Windows, Mac OS, iOS)
- Computer Networking
- Troubleshooting
- Technical Support
- Web Security
Software Proficiency:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Zendesk
- Salesforce
- Accounting Software (QuickBooks, NetSuite)
- CRM Software
- SaaS
Service Technician Skills:
- Equipment Repair
- Equipment Inspection
- Preventive Maintenance
- System Installation
- Device Installation
Project Management & Business Skills:
- Project Management
- Work Order Management
- Teamwork and Coordination
- Communication Skills
- Customer Service
- Customer Relationship Management
- Sales
- Relationship Management
- Order Management System
- Supervisory Experience
- Account Management
- Business Development
- Organizational Skills
Accounting Skills:
- Accounting
- Accrual Accounting
- Banking
- Bookkeeping
- Tax Experience
Certification
- CompTIA A+
- Driver's License
- Low Voltage License
Assessments
- Technical support, Proficient, 06/01/21
- Call center customer service, Proficient, 06/01/21
- Spreadsheets with Microsoft Excel, Proficient, 08/01/21
- Technical support: Customer situations, Proficient, 06/01/21
- Attention to detail, Proficient, 09/01/22
- Customer service, Proficient, 06/01/21
- Technical support, Proficient, 10/01/23
- Work style: Reliability, Completed, 09/01/22
- Delivery driver, Proficient, 06/01/22
- Technical support: Customer situations, Proficient, 10/01/23
- Bookkeeping, Proficient, 03/01/24
- Project timeline management, Proficient, 03/01/24
- Managing accounts in QuickBooks, Proficient, 03/01/24
- Management & leadership skills: Impact & influence, Proficient, 06/01/21
- Basic maintenance and repair, Proficient, 06/01/22
- Basic mechanical knowledge, Proficient, 07/01/21
- Customer focus & orientation, Proficient, 06/01/21
- Work style: Professionalism, Proficient, 08/01/21
- Customer service fit, Completed, 06/01/21
- Work style: Reliability, Completed, 07/01/21
- Written communication, Proficient, 08/01/21
- Construction safety, Proficient, 09/01/22
- Work motivation, Proficient, 07/01/21
- Software developer fit, Proficient, 06/01/21
- Working with MS Word documents, Proficient, 07/01/21
Timeline
Field Service Technician
Envision Security
10.2022 - Current
Owner
Ortega Contracting Services
03.2017 - 02.2021
Apple Home Advisor
Apple Inc
01.2015 - 12.2017
Quickbooks Online Representative
Intuit
02.2012 - 01.2013
Co-Founder, Business Development
FundRaise .Com
01.2011 - 12.2012
High School Diploma -
Sabino High School
Some College - Computer Networking
Pima Community College
Some College - Business Management
DeVry University
Certification - Cyber Operations And Warfare
University of Maryland - College Park