Jorge Ortega

Installation of Home and Business security systems.

• Conducted equipment diagnostics to identify and resolve technical issues efficiently.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
• Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.

• Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
• Installed and repaired equipment based on mechanical drawings and electrical prints.
• Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.
• Maintained accurate electronic and instrument inventory to support safe and efficient operation.
• Provided electrical services and control wiring for diverse locations.
• Installed all electrical wiring during remodeling projects.
• Climbed towers, worked in confined crawl spaces and worked flexible, non-standard workweek.
• Frequently worked overtime, weekends and holidays.

• Organized, analyzed and prepared technical data reports.
• Inspected and repaired program systems and components.
• Established comprehensive maintenance plans and oversaw repair work.
• Installed [Type] machinery and [Type] equipment along with new and replacement parts.
• Tested components, assemblies and systems to diagnose problems.
• Assembled parts using bolts, screws, speed clips, rivets and other fasteners.
• Communicated product and machine failure details to design team and reliability departments.
• Set up and operated production equipment in accordance with good manufacturing practices and SOPs.
• Delivered knowledge of design techniques, tools and principles involved in production of precision technical plans, blueprints, drawings and models.
• Set up and verified functionality and availability of safety equipment.
• Recommended corrective and preventative actions to boost product reliability.
• Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
• Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
• Monitored and logged all parts and devices used on each service call.
• Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
• Managed quality control and maintained high level of customer satisfaction.
• Completed logs and job reports for completed and pending service calls at shift end.
• Installed and maintained control systems and other technical components to complete equipment installations.
• Prepared operational reports and provided information to supervisors.
• Inspected equipment and systems to identify issues and reported problems to repair technicians.
• Worked from complex and detailed manufacturing documentation and verbal instructions.

• Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
• Successfully met all accuracy standards through consistent oversight, detailed recordkeeping and implementation of process improvements.
• Verified that materials were stored in correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs.
• Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
• Ensured that all processing equipment and machinery were properly started up, operated and shut down.
• Oversaw all production, quality control and material handling operations and made improvements as needed.
• Supervised scheduling for freight and package shipments and managed return and transfer procedures.
• Implemented troubleshooting methods and techniques, effectively alleviating issues with equipment and devices.

• Assessed, optimized and elevated operations to target current and expected demands.
• Recruited, hired and trained new employees, including monitoring and review of individual performance.
• Facilitated on-site staff training and developed processes and procedures to increase accuracy.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.