Dynamic Housing Locator Supervisor at Catholic Charities, adept in team leadership and analytical expertise. Successfully managed a team of seven, enhancing housing placements for asylum seekers. Proven track record in compliance and fraud prevention strategies, ensuring effective collaboration with city officials and stakeholders to streamline processes and achieve program goals.
Overview
19
19
years of professional experience
Work History
Housing Locator Supervisor /Asylum Seekers
Catholic Charities of the Chicago Archdiocese
, IL
01.2022 - 01.2024
Maintain IDHS master list of affordable housing of participating landlords in the Rental Assistance Program for recent immigrants.
Manage a team of seven Rental Assistance Program Case Managers providing mentorship, training, support and resources.
Work in coordination with IDHS and the City of Chicago to fast-track move-in dates for program participants.
Conduct individual meetings with case managers on a weekly basis.
Lead weekly meetings with case managers, IDHS, the City of Chicago and shelter staff.
Provide weekly status reports to IDHS, and the City of Chicago representatives on team progress and housing placements.
Provide leadership training and support to housing locators.
Regional Compliance Officer
MONEY GRAM INTERNATIONAL
Frisco, TX
01.2012 - 01.2021
Implemented and supported risk management strategies internally and with external partners as result of oversight reviews and investigations.
Measured / audited agents' compliance and anti-fraud programs (primarily on-site).
Supported compliance execution of key partners located in US Region (Walmart, Albertsons, CVS, Order Express, and others), acting as liaison between internal and external stakeholders, ranging from regulatory bodies to operations, marketing, IT, and business development teams.
Reviewed and analyzed transactional data for potential suspicious activity generated from alert detection processes, subpoenas and warrants, country / corridor reviews, foreign and domestic agent matters, consumer network cases, negative media reports, potential suspicious patterns, and other sources.
Proposed corrective action measures, mitigating risks identified throughout execution of tasks.
Provided BSA compliance training to agents according to AML compliance program, ensuring knowledge of policies and procedures.
Complied with regulatory requirements, including Bank Secrecy Act, Anti-Money laundering, OFAC, USA Patriot Act, KYC, and all other applicable laws and regulations.
Prepared and provided training for anti-money laundering to authorized agents, and assisting in prevention of consumer fraud, terrorist financing, compliance, and other regulatory requirements.
Ensured compliance department with requirements to funds transfer identification, record- keeping, CTR's and OFAC to identify and refer potentially suspicious or unusual activity (attempted and completed), including structured transactions, learning to identify consumer scams and prevention of fraud- induced transfers and verify consumer’s identification.
Area Compliance Officer
SIGUE CORPORATION
Sylmar, CA
01.2007 - 01.2012
Executed comprehensive anti-money laundering compliance program based on laws applicable on agents across the region.
Oversaw and monitored implementation of compliance program with all applicable laws and regulations relating to prevention of money laundering.
Audited and trained USA retail locations, typically with higher risk agents, ensuring compliance with legal and company compliance policies.
Assisted with development of assigned projects, improving and updating training material, and miscellaneous reference and communication materials.
Collaborated with other departments (Risk Management, Sales), directing compliance issues for investigations and resolutions.
Prepared and evaluated regular suspicious activity reports and any other violation to duly authorized enforcement agencies as required, identifying risks, and reporting to management.
Drove training and awareness initiatives, including development and deployment of communications, training material, providing guidance and support to agents.
Provided BSA training to agents according to AML compliance program, ensuring compliance to policies and procedures.
Licensed Child Welfare Specialist
CHILD SERVE
Chicago, IL
01.2005 - 01.2007
Performed casework services for children, foster parents, and natural parents involved in regular, therapeutic, or home-of-relative foster care programs.
Devised service plans to address clients’ environmental and psychosocial needs.
Worked primarily within the child welfare system, assisting referrals received from Illinois Department of Children and Family Services.
Worked as liaison between parents, children in protective custody and juvenile court system, preparing extensive progress reports and providing court testimony on status of children / families.
Education
Bachelor of Science and Literature (BS) - Sociology
Infantes College of Guatemala
CA, Guatemala
Certification - Criminal Justice Administration / Law Enforcement
Triton College
River Forest, IL
Licensed Child Welfare Specialist -
Illinois Institute of Technology
Chicago, IL
School of Law -
San Carlos University of Guatemala
CA, Guatemala
Skills
Account management
MSB compliance
Fraud prevention strategies
Analytical expertise
Negotiation skills
Team leadership
Social services oversight
Timeline
Housing Locator Supervisor /Asylum Seekers
Catholic Charities of the Chicago Archdiocese
01.2022 - 01.2024
Regional Compliance Officer
MONEY GRAM INTERNATIONAL
01.2012 - 01.2021
Area Compliance Officer
SIGUE CORPORATION
01.2007 - 01.2012
Licensed Child Welfare Specialist
CHILD SERVE
01.2005 - 01.2007
Bachelor of Science and Literature (BS) - Sociology
Infantes College of Guatemala
Certification - Criminal Justice Administration / Law Enforcement
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