Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jorge Pamatz

Escondido,CA

Summary

Proven Service Manager at KVL Tires, adept in strategic business planning and client retention strategies, enhanced team productivity by establishing clear benchmarks. Skilled in employee training and development, excelled in relationship building, ensuring customer loyalty through effective solutions. Achieved significant improvements in service quality and efficiency.

Overview

8
8
years of professional experience

Work History

Service Manager

KVL Tires
05.2023 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained records of service transactions and customer feedback for future reference.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Tire Technician

Pete’s Road Service
07.2020 - 05.2023
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.
  • Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.

Field Technician

Stehly Grove Management
06.2016 - 07.2020
  • Kept detailed records of field measurements and data.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Utilized safety practices with no complaints or accidents.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.

Education

High School Diploma -

Valley Center High School
Valley Center, CA
06.2016

Skills

  • Employee Training and Development
  • Service Documentation
  • Project Planning
  • Relationship Building
  • Strategic business planning
  • Client Retention Strategies

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Service Manager

KVL Tires
05.2023 - Current

Tire Technician

Pete’s Road Service
07.2020 - 05.2023

Field Technician

Stehly Grove Management
06.2016 - 07.2020

High School Diploma -

Valley Center High School

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Jorge Pamatz