Jorge Pantoja
Santa Ana,CA
Summary
Proven leader in educational and health sectors, notably with Tustin Unified School District, where I enhanced campus safety and student engagement. Skilled in surveillance monitoring and fostering positive relationships, I've driven initiatives that significantly reduced workplace accidents and improved operational efficiency. My approach combines strategic management with a focus on safety and team empowerment, achieving notable success in program and operations management.
Overview
9
9
years of professional experience
1
1
Language
Work History
Campus Supervisor
Tustin Unified School District
02.2023 - Current
- Provided a safe learning environment by promptly addressing concerns raised by students or staff about campus security.
- Participated in weekly meetings with administration staff to discuss any security concerns, providing input on potential solutions.
- Supported student success by addressing behavioral issues and enforcing school policies consistently.
- Reduced incidents of vandalism by implementing preventative measures and working closely with the maintenance team.
- Enhanced campus safety by conducting routine patrols and monitoring security systems.
- Promoted a positive school culture by fostering relationships with diverse student groups, including facilitating conflict resolution when necessary.
School Custodian
Irvine Unified School
07.2022 - Current
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Maintained positive relationships with coworkers by providing support in their tasks and sharing knowledge about best practices in custodial work.
- Completed routine floor stripping, sealing, and finishing.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Assistant Operations Manager
South Coast Behavioral Health
02.2019 - 08.2021
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Reported issues to higher management with great detail.
Program Manager
Solid Landings Behavioral Health
06.2015 - 05.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
GED -
GED Santa Ana
Santa Ana10.2010
Skills
Campus Operations
Surveillance monitoring
Safety Management
Incident Reporting
Facility Inspection
Management
Student Engagement
Timeline
Campus Supervisor
Tustin Unified School District
02.2023 - Current
School Custodian
Irvine Unified School
07.2022 - Current
Assistant Operations Manager
South Coast Behavioral Health
02.2019 - 08.2021
Program Manager
Solid Landings Behavioral Health
06.2015 - 05.2019
GED -
GED Santa Ana
Similar Profiles
Georgina GriegoGeorgina Griego
Office Assistant at Tustin Unified School District-Tustin ConnectOffice Assistant at Tustin Unified School District-Tustin Connect
Laurie Riske-CarpenterLaurie Riske-Carpenter
Science and Physical Education Teacher at Tustin Unified School District, Tustin CAScience and Physical Education Teacher at Tustin Unified School District, Tustin CA
Camille TalmadgeCamille Talmadge
Home and Hospital Teacher at Tustin Unified School DistrictHome and Hospital Teacher at Tustin Unified School District