Jorge Paredes
Kerens,TX
Summary
Accomplished Supervisor of Operations at Pure & Natural, adept in conflict resolution and operations management. Excelled in fostering team motivation and enhancing customer satisfaction through strategic leadership and effective problem-solving. Achieved significant improvements in workplace efficiency and safety, demonstrating a strong ability to adapt and lead in dynamic environments. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Shift Lead
Jack in the Box
10.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Supervisor of Operations
Pure & Natural
04.2021 - 09.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
Education
High School -
Waxahachie High School
Waxahachie Skills
- Conflict Resolution
- Team motivation
- Workplace Safety
- Rules Enforcement
- Staff Motivation
- Operations Management
- Positive Attitude
- Cash Handling
- Problem-Solving
- Team Leadership
- Team Supervision
- Customer Service Management
- POS System Operation
- Inventory Counts
- Staff Supervision
- Goal Setting and Tracking
- Assigning Work
- Issue Resolution
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Jack in the Box
10.2023 - Current
Supervisor of Operations
Pure & Natural
04.2021 - 09.2023
High School -
Waxahachie High School