Jorge Peck
South Ozone Park,NY
Summary
Friendly Desktop Support Tech with over 18 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.
Overview
18
18
years of professional experience
Work History
Desktop Support Technician
Wells Fargo
06.2005 - 03.2023
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Provided Helpdesk level 1 and level 2 support to all lines of business
- Provided helpdesk support to India and the Philippines
- Provided mobility support for Android, iPhone, and iPad devices
- Provided support with Skype, Microsoft Teams, Zoom, and Cisco Jabber
- Provided technology support through a technology express walk up service
- Effectively managed inventory of IT assets through lifecycle policies. Used reverse logistics to remove broken and out of warranty equipment like laptops, desktops, and peripherals
- Successfully onboarded new employees by setting up workstations, peripherals, and profiles while providing comprehensive training on company software applications.
- Used in-house ticketing systems to accept and work on support tickets as well as ServiceNow system
- Assisted other technology teams like Trade Floor Support and Executive Support in completing projects
- Supported several lines of business within Wells Fargo like Investment Banking, Capital Finance, Wealth Management, and Technology
Education
No Degree - Information Technology
New York University
New York, NYSkills
- Microsoft Office 365
- Remote Desktop Support
- Help Desk Level 1, 2 Experience
- Operating System Windows 10/11
- Software Installation
- Hardware troubleshooting
- Mobile Device Support
- Virtualization Technologies
- Laptop Servicing
- Help Desk Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Desktop Support Technician
Wells Fargo
06.2005 - 03.2023
No Degree - Information Technology
New York University
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