Jorge Perez
El Paso,TX
Summary
Reliable Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful situations.
Overview
7
7
years of professional experience
Work History
Home Technology Agent
Best Buy, Geek Squad
03.2020 - 07.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed and configured new equipment and systems according to company standards.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Installed cabling, wireless routers and telephone systems for data communications networks.
Technology Sales Specialist
Best Buy
06.2018 - 03.2020
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended products and explained features and costs to help customers make educated buying decisions.
- Attended product-related technical shows and other activities to represent company products and services.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Service Representative
Dominos's Pizza
01.2016 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Computer And Information Systems Security
The University of Texas At El Paso
El Paso, TX05.2025
Skills
- Network set up
- Microsoft Outlook
- Technical Support
- Installation and Repair
- Critical Thinking
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Home Technology Agent
Best Buy, Geek Squad
03.2020 - 07.2023
Technology Sales Specialist
Best Buy
06.2018 - 03.2020
Customer Service Representative
Dominos's Pizza
01.2016 - 06.2018
Bachelor of Science - Computer And Information Systems Security
The University of Texas At El Paso
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