Jorge Perez
Technician/Sales associate
Fort Wayne,IN
Summary
Knowledgeable Installer/Sales Associate offering 3.5 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills, and sales expertise with excellent eye for detail. Well-versed in customer service, and experienced in customer relations. Excellent communicator with top technical and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Network Sales Associate
Insight Communications
Fort Wayne, IN
04.2020 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Was in charge of operations, Managed returns, exchanges and inventory as needed.
Network Cable Installer
InSight Communications
Fort Wayne, IN
10.2020 - Current
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Operated tools, equipment, and machinery according to safety standards.
- Calculated materials and time needed for each job.
- Installed complete systems at new residential and business construction sites.
- Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Updated company database with detailed installation and repair data to support accurate records.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Researched and implemented new technologies and equipment.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
Concrete Finisher
Roussell Concrete
Fort Wayne, IN
05.2018 - 07.2020
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Trained workers in proper methods, equipment operation and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
High School Diploma -
South Side High School
Fort Wayne, IN08.2015
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Fort Wayne, INSkills
- Customer Service
- Equipment Operation
- Worksite Safety and Maintenance
- Time Management
- Inventory Accountability
- Supply Inventory Management
- Equipment Installation
- Fluent in Spanish
- Scheduling
- Site Surveys
- Quality Checks
- Inventory Oversight
Languages
Spanish
Native or Bilingual
Timeline
Network Cable Installer
InSight Communications
10.2020 - Current
Network Sales Associate
Insight Communications
04.2020 - Current
Concrete Finisher
Roussell Concrete
05.2018 - 07.2020
High School Diploma -
South Side High School
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
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